Internship: Airline Customer Experience management dashboard Internship in Nice, France

Internship: Airline Customer Experience management dashboard Job Description

REF 2.2683 Internship: Airline Customer Experience management dashboard

Details Team description:

Amadeus is a world leader in providing IT solutions for the whole travel industry. It provides a comprehensive set of products for managing airline business from reservation to operational systems managing passengers and aircrafts at the airport. Within this set of applications, our team is in charge of the customer experience management, providing the tools to offer a personalized service to the travelers across the full trip according to his profile data.  

Learning about the customer and using this knowledge in all customer interactions is today a major trend in all industries, pushing the traditional external CRM (Customer Relationship Management) systems to move progressively toward the operational systems.  

In term of organization, the team is at the heart of the central operational reservation system (the largest company data center in Europe!): this represents a huge set of valuable customer data for airlines, which are processed by our applications to manage the customer experience.  

Technically, we are developing large scale server side applications, in fully distributed environment (SOA, clustering), using state of the art technologies (Linux, Oracle, in memory databases, Application engine). The team activities are fully integrated, including both developers and product analysts. We are also closely working with the data center teams and the marketing. This is a perfect opportunity to learn about different specialties in IT industry.  

Subject:  

The Customer Experience Management support is basically a large scale database collecting all information related to the traveler: purchase history, trip history, all operational events such as disruptions, free upgrade... This data set is then processed to screen the customer, i.e. compute the customer individual marketing profile (customer segmentations, purchase trends, habits, preferences it is sometimes called customer 360 view).

This profile will then be used across the entire airline organization to better serve the customer in a personalized manner. The goal of the internship is to design and develop a Graphical User Interface (GUI) called the customer experience dashboard to search, display and enrich the customer marketing profile. It has to be available to all airline customer facing agents worldwide, so we will go for a HTML interface (easy deployment). It should be compatible with both desktop and mobile devices. The trainee will participate in: - the analysis, - the definition, - the design, - and the implementation of a working prototype of the dashboard GUI Technical Environment: Object Oriented Programming (Java) GUI: Usability and user experience oriented design Operating Systems: Unix (Linux)

Internship: Airline Customer Experience management dashboard Job Requirements

Required skills:

• Engineering School or University degree in mathematics/computer science 
• Interest for software development and innovative product definition.

• Willingness to learn about complex software environments 
• Organization, communication and teamwork skills. 
• Willingness to imagine and invent new solutions. 
• Good English level

• Programming Skills: Java (J2SE, JFC,J2EE)
• Communication Protocols & Standards: XML (XSL,DOM,SAX)
• Operating Systems: Unix (Linux)

Internship: Airline Customer Experience management dashboard Application Information

Please apply with your CV and cover letter by the 'apply' button below.

Please use "Qreer.com" as reference in your application. 

Internship: Airline Customer Experience management dashboard Summary

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