Associate Systems Engineer Job in Amsterdam, Netherlands, Netherlands

About Us:
Genesys® powers more than 25 billion of the world’s best customer experiences each year. We put the customer at the center of everything we do and passionately believe that great customer engagement drives great business outcomes. More than 10,000 companies in more than 100 countries trust the industry’s #1 customer experience platform to orchestrate omnichannel customer journeys that eliminate silos and build lasting relationships. With a strong track record of innovation and a never-ending desire to be first, Genesys is the only company recognized by top industry analysts as a leader in both cloud and on-premise customer engagement solutions. Connect with Genesys via www.genesys.com, Twitter, Facebook, YouTube, LinkedIn, and the Genesys blog.


General
• Genesys’ goal is to be The Undisputed CX Leader in the Cloud

• We have 3 Customer Experience Platforms Portfolio:
 Pure Cloud
 Pure Connect
 Pure Engage

• We have the Broadest Solution Set in the Industry
 Customer Engagement
 Employee Engegement
 Business Optimization

• Our technology connects companies and customers ensuring that companies and their customers

• have the ability to be connected 24/7

• We do continuous development and integration – you see your work in deployment frequently.

• We encourage Open Source contributions and participation in user groups and company sponsored training and development.

• We offer best in class people experiences. Our biggest competitive advantage is OUR people.

Associate Systems Engineer Job Description

The Associate System Engineer role is an exciting and rewarding entry level role for recent university graduates and professionals who are fluent Dutch speakers and are looking for a varied, flexible, and technically challenging position in a global software organization.
 
Become part of Interactive Intelligence’s Services and Support Organization, which provides second level and higher technical support for our solutions and related technologies to our regional customers and partners. We are looking for motivated and knowledgeable university graduates or professionals with strong knowledge and practical skills in any of the following areas in order of interest:
 

1. Enterprise Application Support or Windows Server Administration, Networking and Troubleshooting experience (Active Directory, DNS, DHCP in Windows Server 2000/2003/2008). Relevant Certifications: MCSE or MCTS.
2. Programming in any of the following languages: C#, C++, Java, or any .NET language.
3. Database Administration, Maintenance, Programmability with SQL Server or Oracle.
4. VoIP Telephony (Protocols: SIP/RTP, TLS/SRTP) and/or Cisco Networking experience. ISDN Telephony (E1/T1) experience is a plus. Relevant Certifications: CCNA, CCNA (Voice), or CCVP.

Associate Systems Engineer Job Requirements

1. Be the direct point of technical contact to provide high quality Software and Hardware support for Interactive Intelligence (ININ) solutions to engineers from our partner and customer community.
2. Be part of Automatic Call Distribution (ACD) queue to work and resolve level 2 and higher issues coming via a phone call or web incident from our partner’s/customer’s certified engineering (ININ Certification required from external engineering).
3. Participate in onsite/remote professional and field services activities as required within global customer base (Once fully trained within a product area).
4. Participate in emergency support coverage rota.

• Only after engineer’s full training and 6 months probation.
• Recurrence: Approx. 1 weekend out of every 3 months
• On Call working hours are remunerated.

1. Responsible for staying abreast of current technologies, ININ’s cutting edge solutions, and develop advanced expertise in one or more of our technical subject areas.

1. Fluent in Dutch is an essential requirement
2. BSc/BEng or higher degree in Computer Science/Engineering, Software/Telecommunications engineering or relevant field.
3. Strong knowledge in one the skills areas delineated.
4. Must have valid permit to work in the Netherlands or be an EU citizen.
5. Fluency in English.
6. Must be a good communicator and an outstanding team player.
7. Must be able to multi-task, and work successfully on simultaneous issues/tasks/projects.
8. Must be able to work under pressure on occasions when customers/partner require immediate emergency issue resolution.

• Experience with troubleshooting/administration/support of Microsoft Windows Server based applications.
• Experience with Installation and troubleshooting of Windows Server 2003/2008, particularly AD, DNS, DHCP.
• Experience with VLANs, Voice networks or telco carrier networks.
• Experience with Gateways/Switches/Routers/Servers software/hardware (Cisco, HP, etc).
• Experience with Telephony Hardware (Aculab, Dialogic, Audio Codes), IP Phones (Cisco/Polycom).
• Experience with Databases Administration/Maintenance/Programming.
• Experience with Software Programming (.Net, C#, C++, Java and/or scripting is highly desired)
• Experience with Development or software debugging/support using .Net technologies.
• Experience with Administration, Configuration, Troubleshooting and Deployment of Exchange 2003/2007/2010, Lotus Notes, Citrix, Oracle 9.x/10.x/11.x, SQL 2003/2005/2008 Servers, Dialer, or speech recognition products (Nuance/Loquendo).
• Certification and/or Experience with Interactive Intelligence products/solutions is a major advantage.

Associate Systems Engineer Application Information

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Associate Systems Engineer Summary

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