Sonos is a smart system of HiFi wireless speakers and audio components. It unites your digital music collection in one app that you control from any device. Play what you want with perfect sync in every room - no skips, delays or drops.
German Technical Support Engineer Job Description
The German Technical Support Engineer is responsible for providing first tier technical support for general hardware, software, application, and operating system issues and resolving all product installation and product operational issues for Sonos clientele. The primary responsibility of a German Technical Support Engineer is managing customer inquiries. The right candidate will have experience and passion in a customer facing environment and thrives in troubleshooting and solving operational and technical inquiries.
If you love music, solving challenging software problems and doing things the right way every time, we'd like to talk to you!
Key Responsibilities:
- Respond directly to technical issues and service requests submitted by German customers via, telephone, email, web, text chat, and voice mail.
- Respond to requests for technical assistance from customers to identify, determine, recreate, resolve or escalate issues using existing guidelines and standardized tools.
- Good level of technical knowledge in area of networking.
- Handle incoming calls and solve unique issues based on technical knowledge (no scripts!).
- Utilizing proper CRM tools and systems.
- Gather specific problem information and document problems from the symptoms provided.
- Escalate issues than cannot be resolved.
- Process defective product returns.
- Ensure customer satisfaction through end-to-end management of each service request by maintaining service status, periodic review of calls with reference to escalation timeframe and timely closure. Ensure follow-up with the customer until issue is resolved.
- Demonstrate customer relations skills and maintain a positive company image during all interactions with the customers.
German Technical Support Engineer Job Requirements
Qualifications:
- The ideal candidate is a decisive, action oriented individual who takes ownership of open issues and who has the ability to interface successfully with Engineering teams/management.
- Experience in Technical Support is a must, previous experience in a hi-tech environment, ideally B2C and B2B businesses.
- Ability to troubleshoot problems, research and find answers to consumer questions.
- University degree in Computer Science, Engineering, IT or Network Administration desired or equivalent experience.
- Experienced in set-up, installation, Networks & PC Windows XP.
- Will also have an affinity and passion for new technology, wireless digital consumer products, all things electronic, digital audio.
- Must be a team player who also works well independently.
- Must have ability to assess and provide proactive advice or solutions.
- The right candidate will thrive in a small company environment.
- Must have excellent communication skills.
- Native German speaker with excellent communication skills in English.
Compensation:Are you ready for an exciting adventure in the Netherlands? We provide a great package including a full service relocation assistance and budget, an excellent salary, bonus, discount on our players, onsite gym facilities, subsidized lunch and travel allowance. As well as the opportunity to accelerate your career in a rapidly growing company.
We look forward to your application!
German Technical Support Engineer Application Information
Please apply with your CV and cover letter by the 'apply' button below
Remember - you found this opportunity on Qreer.com
German Technical Support Engineer Summary
| Education Backgrounds: |
Software Engineering
|
| Specialties: |
Computer Networks
Programming
Software Design
|
| Education Level: |
Postgraduate (Masters)
Doctorate (PH.D)
|
| Experience: |
2 - 5 years
5 - 10 Years
|
| Languages spoken: |
English
German
|
| Job Location: |
Hilversum, Netherlands |
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