Founded in 1877, Océ is a global leader in digital imaging, industrial printing and collaborative business services. As a Canon Group Company, Océ operates a global network of R&D centers to connect emerging digital print technologies to future markets. Océ is headquartered in Venlo, The Netherlands, in the heart of Europe’s hi-tech corridor.
Since 2009, Canon and Océ have joined forces to create a global leader in the printing and imaging industry. Customers can choose from one of the industry’s broadest range of products backed by best-in-class service and support organizations across the world.
Outstanding career opportunity if you are looking for a job where you ensure product quality, and where your abilities to successfully influence and inspire people and teams can grow!
Global Product Specialist Wide Format Printing
A challenging job for product specialist seeking to widen his/her view, driving processes, service concepts and commercial relations
Your challenge as Product Specialist
This role is pivotal in the delivery of high quality and high-end products, enabling the company to exceed customer expectations as well as the delivery of added value set out during product definition. And in making sure Canon Regional Sales (RSHQs) organizations will be optimally served delivering “best in class” service to our customers. You are a true technical service product champion in every aspect for one or more Wide Format products developed by Océ.
You are part of a product team steered by a Service Product Manager. Within this team you drive service concepts and quality processes during product development by translating service objectives in technical specifications in conjunction with product development (R&D) and Manufacturing. To realize set service performance targets you define and discuss design requirements with respect to serviceability.
To be successful you liaise next to your key stakeholders at R&D and Manufacturing, also with our International Training Centre (ITC) all to ensure availability of training, documentation tools, parts, instructions and solutions necessary to service your product(s) and systems. You make risks apparent on a product, part, systems and/or process level to safeguard product quality and to (co-)create a successful, winning and value adding product for our customers.
You fully support Canon RSHQ’s during and after the introductory phase and provide technical advice during escalations safeguarding (product) quality standards. During a product’s lifecycle you actively pursue customer/user feedback in order to prevent and solve (quality) issues when they arise, and take action towards your stakeholders to meet expectations. You resolve issues, coordinate problem solving with external parties, and make sure necessary actions that require follow up are taken. You ensure that there is close cooperation with all parties concerned - customers, R&D, Manufacturing, Canon RSHQs - and that adequate solutions are generated that eventually contribute to that great customer satisfaction where Océ service is world famous for.
This position is based in Venlo, the Netherlands. In this role you report to the Manager Service & Support WFPS.
What do we have to offer you?
This is a great next career step combining your passion for technology with business sense and work in a growing professional market (B2B) with a bright future in prospect. You will have the independence to work on exiting projects, entail ever-changing customer questions and requirements, and work with new products that come on the market developed at our own R&D.
As said besides a challenging working environment, scope for personal and professional development you will receive an interesting package of employment conditions;
5 - 10 Years
|Job Location:||Venlo, Netherlands|
|Keywords:||Job vacancy, Full-time, Venlo, Printing specialist.|
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