•Provide technical support to Moxa’s distributors and customers, in particular Moxa’s key accounts.
•Continuously improve technical and functional knowledge to become a valuable resource for our customers and partners.
•Share knowledge with team members, the Moxa community and Moxa customers.
•Support key customers on-site in emergency situations.
•Prepare MOXA Technical Support Certification and Moxa University training sessions.
•Assist in the defining and recommending appropriate solutions to meet customer needs.
•Degree in engineering or computer science or equivalent combination of education & experience.
•3-5 years of working experience in a customer service position or other relevant work experience.
•Experience in networking and (embedded) computing.
•Strong service attitude.
•Good communication skills.
•Team player with colleagues spread across Europe.
•Very good English, more European languages desirable, Chinese is a plus.
•Ability to understand and analyze complex functional and operating principles of products, applications and services in industrial IT & networking environments.
•Hands-on mentality, interested in “playing” with hardware and software.
•Ability to use technical knowledge to recommend appropriate solutions to customers.
Please apply with your CV and cover letter by the 'apply' button below
Remember - you found this opportunity on Qreer.com
10 - 15 years
2 - 5 years
5 - 10 Years
|Job Location:||Munich, Germany|
|Keywords:||engineering, computer, science, customer, service, technical, support|