Welcome to Qreer

Hi there,
Welcome to our European job board Qreer.com. The best place to find jobs and internships all across Europe in the broad fields of Engineering, Software, Science and Technology.
Should you have any recommendations or questions, please don’t hesitate and send us an e-mail using this link
Have a nice day! Qreer.com team

Exposure Qreer.com

Qreer.com has over 55.000 technical recruiters from leading companies all over Europe registered on its European platform with jobs and internships in Engineering, Software, Science & Technology. Register and face the future with your own personal adventure!

Upload your resume or CV

As an applicant or job seeker looking for new career opportunities, you can simply upload your resume and apply to positions at most leading companies all across Europe.

Why use Qreer

Let’s not hesitate and start browsing for international careers in your own competence areas on our European platform. We offer you the chance to browse through over 150 technical specialties. Hey, is your specialty not there, just send us an e-mail here.

Civil Engineering Jobs & Internships

One of the oldest forms of engineering and the backbone of our society is Civil Engineering or Construction / Structural Engineering. You design, construct and maintain bridges, roads or buildings and many more to make our life easier, faster and safer.
Are you looking for a challenging position in Civil engineering? Visit our Civil engineering pages here and you’ll find the job or internship you’re looking for.

Aerospace Engineering Jobs & Internships

Another direction out of the 18 showcased is the field of Aerospace. If you have a technical degree and are looking for an opportunity in Aerospace Science, Astrophysics, Aviation, Space Engineering, Space Technology, Planetary Science, Space Research, Rocket Science or related then you have found the best place to find the right job for you. Browse here for the latest jobs in Aerospace.

Web Development / Software Engineering Jobs & Internships

Software Engineering is just 1 of the 18 technical background that are showcased where specific jobs in for example web development all across Europe can be found with just 2 clicks. This can vary from App development, responsive website development or front-end and back-end jobs listed. You can conveniently search and apply to those matching your skillset and ambition.

Internships in Engineering, Software, Science & Technology

Our European platform allows you to search through the available internships at most leading companies all across Europe. You can select a country (Germany, Netherlands, Belgium, UK, Austria, Switzerland or any of the other European countries), an education level (BSc, MSc or PhD) or specialism and search for a related internship or graduation assignment in these sectors matching your skills or future ambition.

    Voice Specialist/Engineer Service Operations Job in Prague, Czech Republic

    Globally, almost every airport and airline does business with us, and it’s our job to support their operations. As the world's leading air transport IT and communications specialist, we’re committed to meeting the demands of the air transport industry around the clock, every day.

    Voice Specialist/Engineer Service Operations Job Description

    About Us

    Our vision: Easy Air Travel every step of the way.
    Around the world, nearly every passenger flight relies on SITA technology. Globally, almost every airport and airline does business with us, and it’s our job to support their operations.
    As the world's leading air transport IT and communications specialist, we’re committed to meeting the demands of the air transport industry around the clock, every day.


    To provide support for SITA corporate Voice and Conferencing services to all SITA corporate customers. 
    To perform all service operations activities according to SITA standards and procedures maximizing customer satisfaction by the delivery of first class support activities.
    To assist the finance teams in implementing and improving voice and conferencing billing processes and procedures.

    Key Responsibilities

    • Provide Voice and Conferencing services support to internal and external customers in accordance with the terms of the customer contract and Service Level Agreements (SLAs)
    • Carry out incident and problem management support to the highest standards and co-ordinate the resolution with the appropriate resolver groups.
    • Ensure shortest restoral times possible initiating the timely escalations to specialized resolver groups inside and outside SITA according to the customer contracts SLAs and monitoring requirements.
    • Provide support in analysing and managing supplier voice and conferencing billing.
    • Work with SITA accounts payable team to optimise invoice approval and payments
    • Provide detailed service reports to voice service manager when required. 
    • Proactively detect problems related to service and infrastructure operations and delivery services conduct diagnostics and provide service request ownership to ensure resolution of customer problems
    • Carry out preventive and proactive maintenance of equipment and monitoring of systems and services in accordance with agreed schedules and customer expectations
    • Manage local suppliers in the provision and operation of services.
    • Provide onsite support when required
    • Continuously identify and document lessons learnt known errors and operational knowledge for improved services.
    • When required act as the customer SPOC and co-ordinate the scheduling of intervention with Customer's internal resolver groups and the Service Desk ensuring the highest level of customer services.

    Voice Specialist/Engineer Service Operations Job Requirements

    Education & Qualifications

    • BSc in a technical discipline (e.g. Computer Science, Engineering, Mathematics, etc.) Advanced degree recommended 


    • 2-3 years minimum, but Ideally over 5 years’ experience in supporting voice and video related IT services.

    Knowledge & Skills

    • Experience of voice (fixed and mobile) and video technologies and principles. 
    • Experience with the one or more of the following providers and (protocols): Cisco IPT (SIP,SCCP) ,Polycom Video (H.323, SIP,H.264 ) Microsoft Skype (Silk) Mobile Services (LTE,)
    • Experience in using Microsoft excel functions to provide reports.
    • Financial skills and commercial awareness: Ability to manage and optimise invoice processing.
    • A self-starter and a team player. Able to work in a matrix management organisation. Capable of multi-tasking and time management, as multiple active opportunities need to be developed simultaneously. Cultural sensitivity in a multi-cultural organisation. 
    • Experience of working with third party providers. 
    • Ability and discipline to work with minimal supervision/control. Line management may not be in same location. 
    • Fluency in spoken and written English is a prerequisite. Other languages an asset.
    • Ability/willingness to travel as necessary to fulfil the role. 

    Why Should You Be Interested?

    • Learning Opportunity – this is a challenging role which will grow your capability
    • Career Development – we hire about 30> of our roles internally
    • We are one of the leading innovators for the Aviation sector globally – come be part of driving the evolution of your future travel experiences!
    • International Environment – we have a very international employee base and we are in over 130 countries

    Voice Specialist/Engineer Service Operations Application Information

    Please apply with your CV and cover letter by the 'apply' button below

    Remember - you found this opportunity on Qreer.com

    Voice Specialist/Engineer Service Operations Summary

    Education Backgrounds: Mechanical Engineering
    Software Engineering
    Specialties: Computer Networks
    Process Management
    Software Architecture
    Education Level: Undergraduate (Bachelors)
    Postgraduate (Masters)
    Doctorate (PH.D)
    Experience: 10 - 15 years
    2 - 5 years
    5 - 10 Years
    Languages spoken: English
    Job Location: Prague, Czech Republic
    Keywords: Engineer, voice specialist, service operation, SCCP, invoice, Cisco, software



    Prague, Czech Republic
    Recruitment Department
    + 42800 701 238
    View Company Profile More Jobs with

    Type: Job

    Deadline: 1st March 2019

    Job reference (ID): 13488

    Save This job is saved