ASML is one of the world’s leading manufacturers of chip-making equipment.
Our vision is to enable affordable microelectronics that improve the quality of life.
To achieve this, our mission is to invent, develop, manufacture and service advanced technology for high-tech lithography, metrology and software solutions for the semiconductor industry.
ASML's guiding principle is continuing Moore's Law towards ever smaller, cheaper, more powerful and energy-efficient semiconductors. This results in increasingly powerful and capable electronics that enable the world to progress within a multitude of fields, including healthcare, technology, communications, energy, mobility, and entertainment.
Are you an expert in translating complicated technical issues into user-friendly procedures and bring a vision on how to effectively achieve knowledge transfer in a global context? Do you enjoy collaborating with Customer Support and development engineers to define and implement the next step in efficiently servicing and diagnosing machine software in a factory environment?Do you have experience in various computer systems (software and hardware) combined with a strong service oriented mindset that enjoys human interaction and teamwork?
In our customer fabs, time is money, and every minute spent performing a service action is a minute that the machine isn't producing chips. Additionally, it's becoming increasingly important for procedures to be straightforward and easy to understand and implement without relying on the help of D&E experts. As an Industrial Engineer in the software support team you play a crucial part in this process.The engineer continuously improves reliability, availability and serviceability of the ASML products at the customer site. This means specification of service and diagnostic requirements, co-design of new products, integration, validation and continuous improvement of volume equipment. It includes technical support to local service organization in the field of software, software architecture, user interface, Linux, Fab automation, application software etc.
In the ASML product life cycle, the engineer has the following responsibilities:Represent the customer support sector in the product creation phase and make sure the service requirements are implementedTake care of new product introduction towards field organizationTake care of structural improvements and feedback on structural improvements towards development teamReview technical documentation to determine the Industrialization impactDefine service documentation, spare parts and tooling for the global service organizationPrepare knowledge transfer from development to local service organizationsAnalyze global product performance and define requirements for co-design improvement
Bachelor or Master Degree in Industrial Engineering, Information Technology, Electronics or other related studies.
Experience in servicing and developing machine software in a high-tech environmentA proven track record in writing technical documentation Experience in the area of UNIX/LINUX configuration, user interface, software architecture, FAB automation/dashboard concepts, network protocols and other production quality related topics.Basic knowledge on Webservices, XML
You have a strong quality and service oriented mindset You bring a vision on our global service strategy, requirements, roadmap, training and WoW and have the ability to execute on these topics
You enjoy translating complex technical content into straightforward and easy to understand proceduresYou are open to travel occasionally in order to stay in touch with the service operation (2-3 weeks a year) You are a Software Developer and you want to make the next step towards Customer RelationsYou have an excellent social and communication skills in English, both in word and writingYou are able to work independently and in a team you are proactive and want to challenge colleagues You possess strong analytical capabilities and are able to make objective conclusions after collecting all the informationYou are eager to learn Dutch, we offer you this opportunity within ASML
Please apply with your CV and cover letter by the 'apply' button below
Remember - you found this opportunity on Qreer.com
Electronics / Components
10 - 15 years
2 - 5 years
5 - 10 Years
|Job Location:||Veldhoven, Netherlands|
|Keywords:||Unix, Linux, interface, software architecture, FAB, SML,|