Customer Support Engineer - Ireland Job in Leixlip, Ireland

ASML is one of the world’s leading manufacturers of chip-making equipment.

Our vision is to enable affordable microelectronics that improve the quality of life. To achieve this, our mission is to invent, develop, manufacture and service advanced technology for high-tech lithography, metrology and software solutions for the semiconductor industry.

ASML's guiding principle is continuing Moore's Law towards ever smaller, cheaper, more powerful and energy-efficient semiconductors. This results in increasingly powerful and capable electronics that enable the world to progress within a multitude of fields, including healthcare, technology, communications, energy, mobility, and entertainment.

Working at ASML
We provide the world’s top chipmakers everything they need to create better performing, cheaper semiconductor chips. Simply put: we are an industry leader supporting industry leaders.

As such, you’ll be encouraged to bring your best ideas and act on them. You’ll have the freedom, trust, and support in your field to experiment and solve complex challenges. Things are rarely dull when you’re constantly breaking new ground.

But despite our fast-paced environment at the forefront of tech, we take your work-life balance and wellbeing seriously. A business is only as good as its employees.

So join us, and you’ll be a part of a global collaboration. One that promotes creativity, the inclusion of highly diverse teams, and an exciting and dynamic work environment. Join us, and you’ll be a part of progress.

Customer Support Engineer - Ireland Job Description

Introduction
The Customer Support Organization is responsible for the installation, qualification, repair and maintenance of the ASML systems at customer sites.If you want to work closely with our customers providing on-site technical knowledge while installing, repairing,  maintaining & improving our machines in the field, and also advising & training our customers in use and maintenance of our products then you’ll find a challenging opportunity at ASML Ireland.

Job Mission
The mission of the Ireland Customer support Service team is to enable our customers to meet their customer requirements, taking local ownership to ensure ASML equipment delivers the required quality wafer output. Your role as part of this team will be to provide expert technical service & support to both NXT and XT platform products.Your primary role will be to support our local customer based in Leixlip, Ireland however travel flexibility is also a requirement as the role can involve working in diverse international locations.

Job Description

• Install and maintain equipment at customer’s locations, including equipment with new features;
• Quality assess parts, procedure, planning & execute high quality work;  assemble, align, test and qualify systems;
• Analyze applicability, accuracy and adherence to design specifications;
• Recommend design changes or substitution of materials when appropriate;
• Evaluate and diagnose problems to determine the effective steps you will take to make appropriate repairs;
• Work with colleagues, customer & field support in isolating and solving a wide range of technical and process related problems;
• Take ownership for maintaining and optimizing the equipment on a daily basis to enhance functionality and proactively prevent problems;
• Be the problem owner in Technical escalations, engaging and liasing the necessary technical support levels/experts to enable you to maintain ownership & control of the the problem, such that you can drive & execute the solution;
• Market yourself & your support role as a professional technical expert to the customer, demonstrating the value added aspects of our ASML service support team;
• Train customers in use and routine maintenance of equipment;
• Answer customer questions and assist customers in a professional manner;
• Act as a resource for users on routine malfunctions;
• Advise users of appropriate actions to correct malfunctions and may recommend changes in user & ASML procedures;
• Proactively participate in the ASML Ireland Continuous Improvement Program, identifying and deliverying on improvement projects/initiatives that support our local Maintenance program and demonstrate our value add to our customer;
• Perform administrative and coordination duties, including pass-downs, Service orders, field service reports, system problem reports, and monthly reports;
• Prepare written technical reports on an independent basis.

Customer Support Engineer - Ireland Job Requirements

Education
Position requires a 3rd Level Qualification in an engineering field or equivalent experience.

Experience
A Mechanical aptitude with knowledge of pneumatics, hydraulics, electronics, semiconductor processes, relevant software etc.
Ideally candidates will have ASML training & experience working on XT / NXT platforms, with field support experience an advantage.

Personal skills

• Excellent problem solving/analytical skills are of main importance to be successful in the role, where a 'Can do' / 'will Do' attitude is sought to enable us proactively maintain & improve the customers systems in the field;
• Strong communication and interpersonal skills required as candidates will work as part of a team and interact directly with our customers;
• Ability to consistently demonstrate a high level of attention to detail in all your work;
• Strong personal organisational skills, and enjoys working in a challenging and dynamic work environment.

Customer Support Engineer - Ireland Application Information

Other information
In preparation for the Leixlip site startup and sustainng support, an extended support assignment may be required in other international customer facilities to build experience on customer process, way of working, startup preparation, technical knowledge development etc.The position requires the ability to support Shift based working schedules including weekend / nights support - in which case applicable shift allowances and overtime allowances applyExpectation is that CSE Team will spend the majority of their work time located in the clean room.

Please apply with your CV and cover letter by the 'apply' button below

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Customer Support Engineer - Ireland Summary

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