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    Customer Support Engineer Job in Hefei, China

    ASML is one of the world’s leading manufacturers of chip-making equipment.

    Our vision is to enable affordable microelectronics that improve the quality of life. To achieve this, our mission is to invent, develop, manufacture and service advanced technology for high-tech lithography, metrology and software solutions for the semiconductor industry.

    ASML's guiding principle is continuing Moore's Law towards ever smaller, cheaper, more powerful and energy-efficient semiconductors. This results in increasingly powerful and capable electronics that enable the world to progress within a multitude of fields, including healthcare, technology, communications, energy, mobility, and entertainment.

    Working at ASML
    We provide the world’s top chipmakers everything they need to create better performing, cheaper semiconductor chips. Simply put: we are an industry leader supporting industry leaders.

    As such, you’ll be encouraged to bring your best ideas and act on them. You’ll have the freedom, trust, and support in your field to experiment and solve complex challenges. Things are rarely dull when you’re constantly breaking new ground.

    But despite our fast-paced environment at the forefront of tech, we take your work-life balance and wellbeing seriously. A business is only as good as its employees.

    So join us, and you’ll be a part of a global collaboration. One that promotes creativity, the inclusion of highly diverse teams, and an exciting and dynamic work environment. Join us, and you’ll be a part of progress.

    Customer Support Engineer Job Description


    Introduction
    - Install equipment at customer's locations, including equipment with new features, unload components, inspect for damage, assemble, align and test. Analyze applicability, accuracy and
    adherence to design specifications. Recommend design changes or substitution of materials when appropriate.
    - Evaluate and diagnose problems and make appropriate repairs. Work with co-workers, customer & field support in isolating and solving problems.
    - Maintain and optimize equipment on a daily basis to enhance functionality and prevent problems.
    - Train customers in use and routine maintenance of equipment. Answer customer questions and assist customers in a professional manner. Act as a resource for users on routine malfunctions.
    Advise users of appropriate actions to correct malfunctions and may recommend changes in user procedures.
    - Perform administrative and coordination duties, including pass-downs, work orders, field service reports, system problem reports, and monthly reports. Prepare written technical reports on an independent basis. Provide if appropriate support and assistance to less experienced ASML or local personnel as necessary.
    - Should expect to spend more than 50% of the time inside the clean room working with mechanical and electrical equipment.
    - Can work flexibly, can accept overtime working
    - Have initiative to communicate with colleagues and learn from them
    - Can accept manager/leader’s arrangement based on company business needs

     

    Customer Support Engineer Job Requirements



    Educational
    Level:
    - Position requires a BS degree in an engineering field or equivalent experience, mechanical aptitude, and knowledge of pneumatics, hydraulics, electronics, semiconductor processes,
    relevant software, and related.
    - Knowledge of safety procedures required.
    - Sufficient oral and written English level

    Personal Skills:
    - Off line analysis capability
    - Analysis techniques and tools
    - Analyzing capability
    - Open-minded and communication skills
    - Passionate and willing to learn  


     

    Customer Support Engineer Application Information

    Please apply with your CV and cover letter by the 'apply' button below

    Remember - you found this opportunity on Qreer.com

    Customer Support Engineer Summary

    Education Backgrounds: Electrical Engineering
    Mechanical Engineering
    Specialties: Process Engineering
    Process Management
    Semiconductor Physics
    Education Level: Undergraduate (Bachelors)
    Postgraduate (Masters)
    Experience: 0 - 2 years
    2 - 5 years
    Languages spoken: English
    Job Location: Hefei, China
    Keywords: mechanical, hydraulics, electronics, semiconductor processes

    Apply

    ASML

    Veldhoven, Netherlands
    HR Department
    View Company Profile More Jobs with

    Type: Job

    Deadline: 18th March 2024

    Job reference (ID): 15771

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