ISC develops and distributes three open source Internet networking software packages: BIND 9, ISC DHCP, and Kea DHCP. BIND 9, ISC’s Domain Name System (DNS) software program, is widely used on the Internet by enterprises and service providers, offering a robust and stable platform on top of which organizations can build distributed computing systems. ISC DHCP implements the Dynamic Host Configuration Protocol for connection to an IP network, offering a complete solution for implementing DHCP servers, relay agents, and clients. ISC DHCP is a mature program with many features, but it can be cumbersome for operators to maintain. Kea DHCP is ISC newer DHCP software, and is designed for modular extension, dynamic reconfiguration, and high performance.
In addition to our open source software, ISC also operates critical Internet infrastructure in the form of the F-Root server, one of the 13 Internet root name servers that power the global Internet. Through F-Root, ISC pioneered the use of global “anycast” in DNS.
Our staff’s contributions are instrumental to various Internet governance and community initiatives, and ISC engineers have written or co-authored more than 85 of the technical standards (RFCs) that are essential to interoperability on the Internet.
Our open source software is freely available here on our website. ISC’s work is supported by the sale of software support contracts to organizations and enterprises that want to see free open source maintained and extended for everyone.
Support Engineer for ISC BIND, and Kea DHCP
Provide timely, accurate, and helpful 3rd level technical support for ISC's major open-source software systems. Support is primarily provided via email, but can also include video or audio calls.
ISC funds the development of open-source software by selling technical support subscriptions. We currently support 140 organizations in using our open-source successfully. Our support customers are mostly experienced and capable UNIX/LINUX system administrators or network engineers at ISPs, enterprises, and universities who have chosen to use open source for their networking applications. They need advice on best practices, configuration reviews, performance tuning suggestions, help in troubleshooting subtle issues, and help in confirming bugs and getting them fixed. Not infrequently, our support users have questions or problems that require testing to reproduce the problem or to verify a solution. This testing could result in a solution for the user, or in the identification of a specific bug or requirement for development.
We are a relatively small team (currently 5 engineers), so we need to be efficient and flexible. We need to cover a range of time zones. For this position, working hours for Western Europe would work well.
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0 - 2 years
2 - 5 years
5 - 10 Years
|Job Location:||Germany, UK, Poland, United States|
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