Technical Onboarding Specialist Job in leiden, Netherlands

Globally, 300 million industrial electric motors power the global economy while consuming 30% of all energy produced. These motors face three critical problems: they fail unexpectedly, are often operated inefficiently and selected inadequately. This leads to high costs of unplanned downtime and massive energy waste.
At Samotics, we are passionate about solving these problems with a unique, AI-driven solution that lets industrial companies reduce downtime and cut back on their energy usage. Our unique technology is used by many of the most successful and innovative industrial companies.
We are a high-growth company (>100% revenue growth per year) with a diverse, international team working out of our brand-new office in Leiden, The Netherlands. We aim to hire only the very best talent that can scale with us as we deploy our technology across the globe.

Technical Onboarding Specialist Job Description

At Samotics, we are passionate about solving the problem of energy waste and unplanned downtime. We use AI-driven electrical waveform analysis to offer a smart predictive maintenance system that increases productivity and identifies energy savings while saving customers time and money. We are looking for a Technical Onboarding Specialist to join our team and help us to achieve our ambition.

The Technical Onboarding team is a crucial part of the broader Customer Success organisation. We work relentlessly to ensure an exceptional customer journey in extracting value from our service. As Technical Onboarding Specialist you will (mostly remotely) manage the installation of our hardware at production sites of our clients around the world, providing them an excellent and smooth onboarding experience to our condition monitoring service. 

You will be actively involved in the entire installation and onboarding process; from kick-off meeting and site survey to commissioning phase and training. You’ll maintain day-to-day contact with the installing party at the clients’ sites, obtaining all relevant information, developing and communicating the installation plan and ensuring progress through excellent communication and problem-solving. You will also be in close contact with our installation partners and manage those relationships. In addition, the role provides many opportunities to work with other teams within Samotics and jointly pick up projects, in this way you can orientate further and maybe even develop into your next role.


Responsibilities

• Installation project planning and management: prepare meetings, guard timelines, collect information, monitor site surveys, guide installations and on-boarding;
• Ensure our clients have an excellent on-boarding experience by unburdening them throughout the installation process;
• Develop in-depth knowledge of all of our hardware components and the different ways of how they can be installed by our clients/installation partners;
• Provide technical troubleshooting assistance when questions or issues arise (e.g.; wrongfully installed hardware, lack of / insufficient connectivity, etc.);
• Regular (daily/weekly) contact with all parties involved to ensure correct and successful implementation of our product;
• Embed continuous improvement cycle: continuously identify and work on areas where we can improve;
• Maintain close relationships with suppliers of our hardware and installation partners;

Technical Onboarding Specialist Job Requirements

You have an eye for detail and a ‘client-first’ attitude. You will be able to work in a structured and effective way, and you are getting energized by realizing a first-time-right implementation. Likewise, if you are unable to achieve this, the Technical Onboarding Specialist wants to start solving the problem at hand immediately (in close cooperation with our client and/or installation partner), using your excellent (technical) troubleshooting and problem-solving skills to guide them. You are comfortable working with both suppliers and clients, and likes to work in our fast-paced environment (where priorities can change quickly).

Our offer to you

• You will have the opportunity to work in a fast-paced environment with (international) top-tier clients;
• You will be joining a high-caliber team that is passionate about technology and its applications in the industry;
• This role is a perfect start within Samotics, and allows for working together with many other teams to see where you would fit best;
• A competitive compensation package (including holiday allowance, travel reimbursement, pension contribution and Work-From-Home equipment)

• Masters' Degree (WO) in Engineering or similar;
• Or a Bachelors Degree (HBO) in Engineering plus at least 5 years' relevant experience;
• Great communication skills;
• Fluency in English;

Technical Onboarding Specialist Application Information

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Technical Onboarding Specialist Summary

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