ASML is one of the world’s leading manufacturers of chip-making equipment.
Our vision is to enable affordable microelectronics that improve the quality of life.
To achieve this, our mission is to invent, develop, manufacture and service advanced technology for high-tech lithography, metrology and software solutions for the semiconductor industry.
ASML's guiding principle is continuing Moore's Law towards ever smaller, cheaper, more powerful and energy-efficient semiconductors. This results in increasingly powerful and capable electronics that enable the world to progress within a multitude of fields, including healthcare, technology, communications, energy, mobility, and entertainment.
Field Service Engineer - based in Italy Job Description
Role and responsibilities
You are responsible for the repair and maintenance of the ASML systems at the customer site in Agrate. Furthermore you are responsible for the necessary transfer of know-how to the customer. In this role you need to be technically a strong engineer, but also provide our customer with a quality experience by utilizing planning, problem-solving and communication skills. It is of high importance that you develop an ongoing relationship of trust and reliability with customers and co-workers.
Your main tasks are:
- Diagnose, analyze and solve complex technical problems;
- Ensure preventive and curative maintenance of equipment;
- Implement "software" and "hardware" updates;
- Efficiently escalate the most difficult problems to our technical experts;
- Develop a solid relationship with the client: technical assistance, advice and training;
- Collaborate on various projects within the team and the company;
- Most of the work is done in a clean room environment, under strict hygiene and safety conditions.
Working in customer support is challenging due to the changing dynamics and pressure to repair machines as quickly as possible. But the work is also very rewarding since you work directly with the customer and the impact of your solutions delivered is directly visible and the end result is always a happy customer.
Field Service Engineer - based in Italy Job Requirements
Education and experience
- You have minimally a bachelor’s degree in an engineering field;
- You have at least 3 years of relevant experience in a hands-on role (working directly on the machine).
- You are fluent in both Italian and English.
SkillsWorking at the cutting edge of tech, you’ll always have new challenges and new problems to solve – and working together is the only way to do that. You won’t work in a silo. Instead, you’ll be part of a creative, dynamic work environment where you’ll collaborate with supportive colleagues. There is always space for creative and unique points of view. You’ll have the flexibility and trust to choose how best to tackle tasks and solve problems.To thrive in this job, you’ll need the following skills:
- Analytical mind, problem solving;
- Very good communication in Italian and English;
- Ability to work effectively in a team;
- Dynamic, proactive, autonomous and a great motivation to acquire new knowledge.
Field Service Engineer - based in Italy Application Information
Please apply with your CV and cover letter by the 'apply' button below
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Field Service Engineer - based in Italy Summary
| Education Backgrounds: |
Electrical Engineering
Industrial Engineering
Mechanical Engineering
|
| Specialties: |
Field Service
|
| Education Level: |
Undergraduate (Bachelors)
|
| Experience: |
2 - 5 years
|
| Languages spoken: |
English
Italian
|
| Job Location: |
Veldhoven, Netherlands |
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