System Engineer Remote Support - Nivelles Job in Nivelles, Belgium

EASI is a Belgian information technology company, founded in 1999 and active in Belgium, Luxembourg and France.

Our main activities are: Software publishing: EASI Business Solution, Application Development and Infrastructure Projects.

System Engineer Remote Support - Nivelles Job Description

System Engineer Remote Support - Nivelles

Who are we? EASI is a software publishing company (EASI Business Solution: CRM and Accounting), realizes IT infrastructure and customized software development. EASI is the number one in Belgium and Luxembourg in the area of IBM Lotus Notes/Domino and one of the main actors on IBM Power Systems (AS/400). 

EASI is also the number one in the area of accounting solutions for medium-sized companies. EASI is active in Belgium, Luxembourg, France and counts 4 sites (Nivelles, Mechelen, Luxembourg and Paris). The company's trade reaches 20 million euros, it has over 100 employees and covers over 700 customers. Position To enforce our team in Nivelles, EASI is looking for an system engineer Hotline who wants to evolve within a company in full expansion.

Your function wel be:  

• Answering and managing phone calls and incidents which are created by our customer via Extranet
• Communication with our customers
• Communication with suppliers and partners
• Solving 90% of the calls related to infrastructure (no end-user)
• You handle a minimum of 75% of the incidents on an autonomous base
• Follow up and transfer of incidents, which can't be solved immediately, to our specialists
• Precise intervention at our customers in line with their needs

To summarize: you are the general point of contact for all incidents related to the infrastructure from our internal clients. You play an important role in the functioning of our team of consultants.

System Engineer Remote Support - Nivelles Job Requirements

Knowledge required:

• You have a first experience with support and whish to enlarge your knowledge in infrastructure (serves, ...) or you have a first experience in consultancy and whish to keep your technical knowledge but you want to work on one location.
• You have a master degree or experience of equal value
• You are dynamic and information technology is your passion
• You have an experience between 3 and 5 years
• You have knowledge of Lotus Notes/Domino, Windows server, Active Directory, Networks, Linux, Storage, NAS, SAN, ...
• You are communicative, pro-active, customer oriented and have a positive team spirit
• You are bilingual: Dutch and French and you have a good knowledge of English
• Knowledge of the IBM world is an advantage
• You have a good sense of responsibility in all sorts of circumstances

System Engineer Remote Support - Nivelles Application Information

Offer:
 
• A stimulating and varied job in a professional and dynamic company that is in full expansion
• Intensive and continuous trainings (certificates)
• Real possibilities to develop yourself professionally and to evolve in function of your talents and ambitions
• A nice work environment and a good working atmosphere
• An attractive salary with perspectives on evolution, depending on your ambition, together with various legal and extralegal advantages (company car, fuel card, group insurance, health insurance, bonuses ...)

PLEASE APPLY WITH YOUR FULL QREER.COM PROFILE AND CV BY THE APPLY BUTTON.
 

System Engineer Remote Support - Nivelles Summary

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