Support Engineer for Cloud Technologies Job in Walldorf, Germany

Support Engineer for Cloud Technologies Job Description

fluid Operations offers a modern international workplace, flat structures and plenty of room for independent and creative working. Having been named a Gartner Cool Vendor for 2010, fluidOps has become the leading provider of cloud monitoring, management and orchestration solutions. With numerous patents and innovations, and with strong ties to industry leaders such as SAP, EMC and NetApp, fluidOps offers its employees the chance to work with state-of-the-art technology and support us to become the market leader.

The advertised job covers the entire support process. You will be responsible for processing and solving general customer inquiries as 2nd and 3rd Level Support Engineer, as well as for handling support requests from one of our largest customers. You will be working in a team providing 24×7 support based on flexible working hours.

Area of Responsibility and Knowledge

• Personal support for 1 to 2 pre-assigned customers, in a small team
• Customer support via phone, e-mail and chat
• Direct cooperation with consulting and development
• Planning and roll-out of software updates at customers’ site
• Classification, processing and documentation of customer inquiries and solutions
• Further development of the support process and the design and creation of a complete support organization

• Working with cutting-edge technologies in the areas of cloud computing and virtualization
• Very good career prospects
• An attractive salary
• An interesting job in a dedicated, young, global team

Support Engineer for Cloud Technologies Job Requirements

Professional Requirements and Skills

• Excellent knowledge of written and spoken German and English
• Ability to work independently
• Teamwork skills, flexibility, enthusiasm and organizational skills
• Accuracy and ability to work under pressure
• Experience in IT support

• Knowledge of Enterprise Storage (SAN, NAS, iSCSI, etc.)
• Experience with server virtualization (e.g. VMware)
• Knowledge of SAP installation / administration
• Several years of experience in managing a support team

Support Engineer for Cloud Technologies Application Information

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Contact

fluid Operations AG
Mr. Schmidt
Altrottstraße 31
69190 Walldorf
Tel: +49 (0)6227 3846 524

Support Engineer for Cloud Technologies Summary

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