Qreer.com

Welcome to Qreer

Hi there,
Welcome to our European job board Qreer.com. The best place to find jobs and internships all across Europe in the broad fields of Engineering, Software, Science and Technology.
Should you have any recommendations or questions, please don’t hesitate and send us an e-mail using this link
Have a nice day! Qreer.com team

Exposure Qreer.com

Qreer.com has over 55.000 technical recruiters from leading companies all over Europe registered on its European platform with jobs and internships in Engineering, Software, Science & Technology. Register and face the future with your own personal adventure!

Upload your resume or CV

As an applicant or job seeker looking for new career opportunities, you can simply upload your resume and apply to positions at most leading companies all across Europe.

Why use Qreer

Let’s not hesitate and start browsing for international careers in your own competence areas on our European platform. We offer you the chance to browse through over 150 technical specialties. Hey, is your specialty not there, just send us an e-mail here.

Civil Engineering Jobs & Internships

One of the oldest forms of engineering and the backbone of our society is Civil Engineering or Construction / Structural Engineering. You design, construct and maintain bridges, roads or buildings and many more to make our life easier, faster and safer.
Are you looking for a challenging position in Civil engineering? Visit our Civil engineering pages here and you’ll find the job or internship you’re looking for.

Aerospace Engineering Jobs & Internships

Another direction out of the 18 showcased is the field of Aerospace. If you have a technical degree and are looking for an opportunity in Aerospace Science, Astrophysics, Aviation, Space Engineering, Space Technology, Planetary Science, Space Research, Rocket Science or related then you have found the best place to find the right job for you. Browse here for the latest jobs in Aerospace.

Web Development / Software Engineering Jobs & Internships

Software Engineering is just 1 of the 18 technical background that are showcased where specific jobs in for example web development all across Europe can be found with just 2 clicks. This can vary from App development, responsive website development or front-end and back-end jobs listed. You can conveniently search and apply to those matching your skillset and ambition.

Internships in Engineering, Software, Science & Technology

Our European platform allows you to search through the available internships at most leading companies all across Europe. You can select a country (Germany, Netherlands, Belgium, UK, Austria, Switzerland or any of the other European countries), an education level (BSc, MSc or PhD) or specialism and search for a related internship or graduation assignment in these sectors matching your skills or future ambition.

    Process Re-Engineering Specialist Job in Dublin , Ireland

    Process Re-Engineering Specialist Job Description

    This is a dynamic and challenging position, being responsible for identifying, leading and managing major process improvement projects across the business.

    Eircom are looking for a career-motivated process improvement expert who has a passion for continuous improvement initiatives and customer experience processes. You will contribute to the strategic direction and operational effectiveness of the team whilst building a continuous improvement programme, supporting business strategy. To be considered for this position, the successful candidate will possess the following:

    • Accredited Six Sigma Black Belt
    • Excellent experience in leading Continuous Improvement initiatives
    • Good focus on Customer Experience
    • Strong Project Management skills
    • Excellent skills in Stakeholder management
    • Exposure within the Telecom Services desirable

    This role offers the chance to lead and manage process improvement and re-engineering projects, coach junior consultants in Lean Six Sigma initiatives, as well as liaising with senior stakeholders in defining a best practice  process operating model.

    Roles & Responsibilities
    • Works with the Business Process re-Engineering team in defining, designing and implementing continuous improvement programs.
    • Responsible for the definition of improvement projects, managing the selection process for projects, and assessing the effectiveness of the improvement program.
    • Works with site management team and other levels of line management regarding performance metrics to measure program success.
    • Collaborates with Business Process re-Engineering resources to share and apply best practices. 
    • Lead and execute major process improvement and cost savings projects, to deliver financial results within specified time frames
    • Analyze current operations to identify new project opportunities and financial benefits. Determine key drivers to meet site/ department business objectives
    • Mentor Green and Blue Belts on continuous improvement projects
    • Manage overall Lean Six Sigma capability building strategy for the site, assist with Blue Belt and Green Belt training classes.
    • Develop and implement appropriate metrics, dashboards and  systems to sustain gains and promote continuous process improvements culture
    • Aligning projects and initiatives with key strategic objectives of the organisation and establishing interface with process owners / business units to ensure initiatives are aligned with overall business strategy
    • Co-ordinating implementation of process improvements across the operation, identifying and/or internally recruiting and managing short term resources to complete planned work and deliverables
    • Driving process leadership and continuous improvement culture across the Contact Centre organisation
    • Ensuring appropriate communications, briefings and trainings of change initiatives are delivered to relevant audiences at suitable timings
    • Participating in Contact Centre organization task forces, programs, cross-functional teams, as required
    • Supporting regularly scheduled meetings to review service performance; specifically, reviewing Contact Centre activity, analysing scorecard data, identifying process improvements, providing input to target setting and root cause analysis (as needed)
    • Track record of championing major change
    • Proven demonstration of Lean Six Sigma tool application
    • Six Sigma Black Belt Certified
    • 3 + Years Black Belt/DMAIC experience
    • Previous Lean Six Sigma teaching experience
    • Demonstrated high performance history, proven ability to execute and get results
    • Excellent leadership, facilitation, and communication skills
    • Ability to influence with indirect or no authority
    • High level of energy and enthusiasm and ability to energize others
    • Ability to work with employees at all levels of the organization. Experience with planning and executing change
    • Ability to teach and coach
    • Self starter with excellent organization skills
    • Strong quantitative and analytical skills, with PC proficiency in Minitab, Visio and M.S. Office/ Project
    • Excellent verbal and written communication skills, including presentation skills
    • Strong Project Management experience

    Process Re-Engineering Specialist Job Requirements

    • Experience in driving strategic business process re-engineering in a large-scale customer contact environment
    • Minimum of 5 years project management experience
    • Track record of successful management and delivery of organisational change projects
    • Strong stakeholder management, negotiating and influencing skills i.e. working with operations and wider business counterparts, to ensure expectations are understood and managed and outcomes are aligned
    • Adept in the use of project management tools and proven track record of on-time, within budget delivery of projects
    • Proven experience in motivating and managing high-performing teams
    • Strong business process re-engineering experience coupled with Lean Six Sigma qualification or equivalent
    • Experience in co-ordinating a multi-step process to identify, prioritise, analyse and implement process improvements opportunities
    • Min of 5 years of Contact Centre/telecom experience, including functional knowledge of Contact Centre metrics
    • Extensive knowledge of contact centre related processes and best practices
    • Strong problem solving and analytical skills including ability to identify issues and inefficiencies within the contact centre operations processes

    Process Re-Engineering Specialist Application Information

    Please apply with your full Qreer.com profile, CV and Motivation by the 'apply' button.

    Process Re-Engineering Specialist Summary

    Education Backgrounds: Business Engineering
    Software Engineering
    Specialties: Process Management
    Project Management
    Telecommunications
    Education Level: Undergraduate (Bachelors)
    Postgraduate (Masters)
    Experience: 10 - 15 years
    5 - 10 Years
    > 15 years
    Languages spoken: English
    Job Location: Dublin , Ireland

    Apply

    Eircom

    Dublin 8, Ireland
    Gillian Law
    +353 (0) 85 1715262
    View Company Profile More Jobs with

    Type: Job

    Deadline: 20th October 2012

    Job reference (ID): 4784

    Save This job is saved