Multilingual IT Support Agents Job in Leipzig/Erfurt, Germany

In the field of engineering, we have years of experience and extensive expertise. Together with our customers to develop new products, new processes or new manufacturing techniques.

Expect expert know-how in all engineering disciplines, project management and technical consulting. We undertake various tasks in the major industrial and innovation sectors, including: • Automation • Automotive • Chemical / Pharma • Electrical / Electronics • Energy technology • Plastics Technology • Machinery and equipment • Medical • Reverse Engineering • Railway • Shipbuilding

Across industries, our professionals develop and implement advanced technical services for research and development, test and simulation as well as quality management and quality control. In addition, our customers rely on the professional use of our specialists in the areas of planning, production, purchasing and logistics. Especially in these forward-looking areas, we offer great potential and we see ourselves as an innovator. Therefore, customers already use, from various industries, the expertise of Randstad Professionals.

Multilingual IT Support Agents Job Description

Towards a better career!

Just imagine: the opportunity to embark on a specialist or executive career. Decision-making autonomy and project responsibility. With maximum job security ensured by becoming part of a globally operational group. Where? With us.

For our client IBM D CSS we are looking for several Multilingual IT Support Agents in Leipzig and Erfurt.

Your tasks:

• You are part of an international support team and pose as a qualified contact person within the customer service department concerning all IT-related questions.
• You deliver initial support for hardware incidents and for network problems.
• You analyse and eliminate errors via remote.
• You document the incidents and enter them into a knowledge database. In case an immediate remedy is not possible you forward the incident to internal or external support specialists

Multilingual IT Support Agents Job Requirements

Your profile:

• You like interacting with clients and have ideally collected some experience in the field of customer care.
• You possess good IT user skills and technical understanding (ideally, you hold a university degree or have completed vocational training in an IT techology-related field).
• You speak excellent English and have at least basic German skills.
• Moreover you are fluent in at least one of the following languages: French, Dutch/Flemish, Russian, Polish, Italian, Spanish, Portuguese, Swedish, Finnish or others.
• You like working in a team, you are stress-resistent and you can quickly familiarise yourself with a scope of new duties.
• Moreover you are a dedicated and self dependent worker and are willing to do shift work.
• You have a valid work permit for Germany.

Multilingual IT Support Agents Application Information

Interested?
Assume tasks and duties that will reward your long years of study, and submit your application now!

Apply with your CV and cover letter mentioning possible starting date and salary expectactions by the 'apply' button.

Multilingual IT Support Agents Summary

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