Customer Service Sales Engineer Job in Ellon, Scotland

Power Jacks is a leading manufacturer for precision linear actuation, power transmission and mechanical jacking.

The company is based in Scotland where its history for supplying high quality engineered product dates from 1903. The company is continually growing and developing and a key factor in the success of this is the value and recognition we place on our employees. Power Jacks offer a competitive wage and benefits package.

Customer Service Sales Engineer Job Description

Job Title: Customer Service Sales Engineer
Dept. / Location: Customer Service Department
Reporting To: Customer Service & Marketing Director.

Main Purpose of Role:
To professionally and effectively represent the company in all technical and commercial aspects of the sales process, when engaging existing customers and new prospects as part of the customer service team. To manage and maintain existing customers and develop new business to develop business to meet and exceed fiscal business plans for order inflow, sales and profit targets.

 
Main Duties & Responsibilities:

1. Identify and develop sales opportunities independently or as part of a team and/or in coordination with any specific Industry/Sector campaigns initiated by the Sales & Marketing function.
2. Acquire a detailed and thorough knowledge of the company’s products, technical and manufacturing aspects sufficient to enable you to effectively and confidently advise existing customers and new prospects in the selection of most suitable product types and associated power transmission and drive components, as relevant for the application.
3. Carry out application analysis for customer enquiries where the level of analysis is not considered complex. For complex analysis work as a team with Company Design Engineers to provide a solution for the customer.
4. Produce and present accurate, professional and financially viable commercial proposals in response to customer/prospect enquiries. Monitor and follow up proposals in a timely and effective manner with an objective to maximising the odds of securing the business.
5. Provide an effective, efficient and responsive after-sales support service to customers.
6. Be able to offer a practical approach to problem solving.
7. Benchmark our competitors to identify potential improvements to our existing product ranges. Review their application examples and assess our ability to exploit any new areas.
8. Periodically SWOT analyse a territory and in so doing, recognise in order to capitalise those Strengths & Opportunities, whilst at the same time subjugate in order to mitigate those Weaknesses & Threats. 
9. Communicate effectively and regularly (through discussion, informal/formal reports, email etc) with customer service team, other departments and management on all issues which may impact positively & negatively upon the company’s business and market position, such as but not limited to; direct competitor activity, the progression/impact of competing technologies, customer activity, market activity, new growth areas, economic factors and other dynamics influencing the sectors we operate in.
10. Where required create a forecast for order inflow by customer and/or sector, by product class for a specific territory, industry sector or region.
11. Attend and contribute to sales meetings.
12. From time to time support and/or carryout other tasks within your sphere of capability and competence and for which you have been appropriately trained and that complies with the company’s Health and Safety Policy and Procedures.

Customer Service Sales Engineer Application Information

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Customer Service Sales Engineer Summary

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