Technical Engineer - Database/System Expert (German-English) Job in Netherlands

Abroad Experience BV is an international recruitment agency which offers unique career opportunities to multilingual job seekers. We recruit personnel for a great number of international companies that have established their European Headquarters in The Netherlands. Read more Founded in 1998, we have extensive experience in matching the skills and ambitions of our applicants with the requirements of our clients.

Technical Engineer - Database/System Expert (German-English) Job Description

Technical Engineer - Database/System Expert (German-English)
 
Company:
 
Multinational and global leader in software.
 
 
The job: 
 
Provide technical support to customers and other departments within the company by telephone, email and web. Excellent team player and communicator with excellent diagnostic and troubleshooting skills. Consistent in all aspects of the role. Acknowledged resource for colleagues. Must show corporate interest, adaptability and independence as well as demonstrate experience in approaching technical and procedural questions.
 
 
Main Tasks:
 
The primary functions of this role are:
 

• To deliver technical expertise in all areas of the product portfolio, to a variety of groups, including Application Partners, Direct End-Users, Distributors and the company’s employees in the EMEA region.
• To create entries for and maintain an EMEA-wide Knowledge Base.
• To participate in new product release reviews and QA activities.
• Manage customers effectively and professionally, seeking help from senior staff. Appropriately escalate issues as needed.
• Ensure customer cases are reported and logged with the maximum information relevant to the issue. Communicate effectively with customers regarding expectations for call backs and follow up of their issues. Demonstrate an increasing level of customer care skills.
• Troubleshoot and diagnose routinely encountered customer issues making use of the resources available to you, and provide valid workarounds wherever possible. Own and resolve customer issues in a timely manner for your technical areas of expertise. Demonstrate an increasing ability to troubleshoot and resolve customer issues independently, using appropriate problem solving techniques.
• Log bugs in the bug database using clear and precise information, detailing the issue and how to reproduce. Provide additional information to development as needed. Set the customer impact level appropriately for the bug. Request patches when necessary.

Technical Engineer - Database/System Expert (German-English) Job Requirements

Required Skills

• University-level education (Computer Science or related field)
• Experience as a Database/System Administrator (MS-SQL, Oracle etc.)
• Fluent written and verbal English and fluent German.
• Excellent communication skills and telephone manner
• Strong customer focus and ability to deal with a variety of people on different levels (for example software developers, solution architects and project managers)
• Strong problem-description and problem-solving skills
• Must be organized, able to multi-task and prioritize effectively
• Self-motivated, but also a team player with good team spirit

• Knowledge/experience with Windows, UNIX and Linux
• Knowledge/experience with databases.
• Knowledge/experience with Windows batch and Unix shell scripting
• Knowledge/experience with SQL, ODBC and JDBC
• Knowledge/experience with TCP protocol
• Optional: Knowledge/experience developing applications in C or Java

Technical Engineer - Database/System Expert (German-English) Application Information

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Technical Engineer - Database/System Expert (German-English) Summary

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