Norwegian Tech Support Job in Dublin, Ireland

Multilingual and Tech Support jobs in Ireland

Norwegian Tech Support Job Description

Position: Technical Support Level 1 - Norwegian with English
Location: Dublin, Ireland
Reports to: Team Manager, Operations

This position is responsible for providing problem resolution and world class customer experiences for incoming service inquiries which are basic or routine. May answer inquiries, solve problems, and perform limited troubleshooting using provided scripting and published materials.

Preferred Competencies Responsibilities Gather and analyze customer input:

• Ability to probe for underlying issues and pose critical questions
• Ability to search and retrieve data from various databases; and to multitask with multiple applications during a phone call

• Ability to recognize and respond to customer needs and demonstrate sincere commitment to resolving customer needs
• Ability to employ a high level of interpersonal and communication skills to move beyond customer frustrations to solve customer problems
• Ability to employ patience and self-control in handling irate customers

• Ability to follow proper procedures and work within established guidelines
• Ability to detect underlying issues
• Ability to troubleshoot technical failures
• Ability to distinguish among data provided and identify relevant information

• Ability to “think outside the box” to provide consult to customers on features and benefits of the product both Software and Hardware related
• Provide a world class experience

• Ability to prioritize daily tasks, prepare personal schedule and monitor/adjust to complete tasks
• Ability to handle incoming inquiries effectively and efficiently
• Ability to log all incoming calls and accurately complete case notes in the call tracking database

• Ability to summarize/paraphrase information
• Ability to explain concepts and present technical information clearly; identify the level of technical knowledge of the customer and adjust technical communications to solve customer need
• Demonstrates understanding and commitment to protecting customers privacy and information
• Word processing skills, able to type 25 WPM

• Successfully complete training activities to maintain technical expertise, and to broaden product knowledge
• Ability to follow effectively the applicable policies and workflow processes to resolve customer inquiries
• Ability to be flexible and quickly adapt to changing business needs and processes

• Achieve and maintain to a performance standard, including but not limited to:  average handle time, resolution, and customer satisfaction
• Participate in coaching and demonstrate commitment to personal improvement
• Ensure data integrity, accuracy, and timeliness
• Perform services consistent with quality standards and procedures based on training and coaching received
• Maintain acceptable level of productivity and timeliness.

Norwegian Tech Support Job Requirements

Technical Expertise

• Knowledge of and experience with various PC Operating Systems (Win XP, Win 7, etc.)
• Knowledge and experience with Microsoft office
• Knowledge of and experience with gaming consoles or PC gaming systems
• Ability to navigate the internet and use search engines to find information
• Ability to utilize phone system as required
• Experience utilizing, configuring, and troubleshooting the TCP/IP protocol in multiple environments

Norwegian Tech Support Application Information

Call Patrick on +353 872 505008

Norwegian Tech Support Summary

Apply