Customer Support Germany Job Description
For the European head office of our client in Amersfoort, we are looking for a
Customer Support Germany
The position of Customer Support Germany is a service related support position within a technical environment handling sales and general technical issues. After a period of training, facilitated by our client, your duties shall include all facets of customer service; assist with incoming telephone calls, order processing, order tracking, calling customers, maintaining accurate and current dealer notes pertaining to conversations. The Customer Support will know the importance of the company’s S3 philosophy and excellent customer service. The position requires strong customer relations skills, excellent communications skills and the ability to work effectively within a team environment. Our client offers you the chance to gain experience in an international and dynamic environment.
General Responsibilities
- Provide excellent Customer Service
- Technical knowledge and support of all Company products
- Enter customer orders accurately into the Avante system
- Assist team with projects as assigned
- Develop and Maintain close relationships and contact with dealer base
- Ability to retrieve information to answer customer questions
- Ensure database accuracy with updates as required in CRM and Avante
- Assist in resolving minor client issues when resolutions are available and know when to get a Team Leader or RSM involved
- Have full understanding of and assist with GSA orders and inquiries
- Work closely as a mentor for the Customer Service Clerk
- Issue RA’s for credit
- Coordinate the Companies School attendees each month (participating during lunches and/ or dinners with customers)
- Attending tradeshows as requested
- Have full understanding S3Philosophy, Avante, CRM and Outlook
- Utilize marketing tools such as website, catalog and price guide
- Assist with special projects, system testing, etc, as needed
- Know Sales Policies and Procedures and Dealer Pricing levels
Labour agreementsOur client is an international organization. You are part of a professional team with different nationalities. Our client offers a good salary with excellent extra benefits (a thirteenth month, travel allowance and reimbursement for medical expenses). There is a non-smoking policy.
Company InformationOur American client, with the European head office in Amersfoort, is a leading developer and manufacturer of professional A/V system products. Their products are used to integrate video and audio into presentation systems for today's high tech boardrooms, presentation/training centers, university lecture halls, and other applications. From the fast growing office in Amersfoort they are providing service, support and training to the dealers in Europe, Middle East and Africa.
Customer Support Germany Job Requirements
- MBO+ educational level
- Minimum 2 years of support experience
- Excellent written and verbal communication skills in German and English are required
- Knowledge of outlook and CRM
- Ability to multi-task under minimal supervision with an eye for detail, strong communication and interpersonal skills
- Living less 50 km of Amersfoort
Customer Support Germany Application Information
For further information regarding the Customer Support please contact Eveline Swart. The telephonenumber is 033-4530600.
Please apply with your CV and cover letter by the 'apply' button below
Customer Support Germany Summary
| Education Backgrounds: |
Business Engineering
Electrical Engineering
|
| Specialties: |
Consultancy
Manufacturing
Marketing
Sales / Communication
Telecommunications
|
| Education Level: |
Undergraduate (Bachelors)
|
| Experience: |
2 - 5 years
|
| Languages spoken: |
English
German
|
| Job Location: |
Amersfoort, Netherlands |
Apply
