Electro-Mechanical Field Service Engineer – South of England Job in South of England, England

Electro-Mechanical Field Service Engineer – South of England Job Description

Location: Field Based, reporting to European Service Centre in Sandhurst, Berkshire  Elektron Technology is seeking to recruit a qualified Electro-Mechanical Service Engineer to service our clients in the South of England.  Working as part of our busy Service Department supporting the Wallace Instruments and Qados brandswithin the Instrumentation Group, this is an exciting and unique opportunity to further your career in one of the most challenging electro-mechanical (Instrumentation) industries.

The successful candidate will be a self-motivated, enthusiastic and flexible team player, eager to join a world class Company at our European Service Centre in Sandhurst.  Educated to HNC level (or equivalent), you will be expected to work on a range of products and immediately engage into a commercially driven and multi-disciplined team.

Responsibilities :

• Maintain and develop customer relations, continuing the excellent service provided to our existing customers and demonstrate this level of service to new customers.
• Manage own time and schedule planned service visits directly with customers.
• Pro-actively sell service packages when the opportunity arises.
• Work alongside and assist technical sales, with the occasional joint visits to customers.
• Onsite Service, Repair & Calibration of the instrumentation product range, some in house work may be required from time to time.
• Report faults and design issues to the QC & R&D Managers as required.
• Test and Validation of Instrumentation products using a wide range of test and measurement devices.
• Complete all necessary documentation and administrative requirements, including data input onto the database (IFS)
• Maintain service records, and provide customers with precise and detailed service reports.
• Technical support backup by phone and e-mail
• Customer Support & training
• Provide a detailed utilisation report on a weekly basis, recommending where efficiency can be improved upon.
• Support all works and job administration to ensure an efficient process, including parts administration.
• Some international travel may be required from time to time as the business dictates.

Electro-Mechanical Field Service Engineer – South of England Job Requirements

Person Specification :

Skills, Experience and Knowledge:

• Experience in the rubber testing industry would be beneficial, but is not essential.

• Proven experience of working in a electro-mechanical field service, repair & calibration environment.
• Experience of effectively liaising with business customers and delivering to tight service level agreements.
• Possess excellent verbal and written communication skills, with a confident polite and efficient telephone manner.
• Good working knowledge of Microsoft Office applications.
• Ability to manage time and multiple tasks effectively.
• Interpersonal skills required to effectively communicate orally and in writing, including good customer service skills.
• Motivated individual who is flexible and willing to learn continuous best practice.
• Ability to demonstrate initiative and positive attitude.
• Excellent organisational skills, time management and attention to detail.
• Comfortable in being able to work alone and/or within a team environment, contributing and sharing best practices, resources and ideas in order to continually improve the customer experience.
• Ability to effectively manage customer relationships, promptly responding to queries; ensuring promises are kept with the ability to confidently manage expectations.
• Have the ability to work to set standards and procedures.
• Must have a full UK driving licence.

• HNC level (or equivalent experience)

Electro-Mechanical Field Service Engineer – South of England Application Information

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Electro-Mechanical Field Service Engineer – South of England Summary

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