Talent Search People is an international recruitment
agency based in Barcelona and Madrid.
We provide highly specialized recruitment services
within our four areas of expertise: Finance, Sales, IT &
E-Commerce and Native Speakers.
We offer recruitment services across Europe as well
as other services such as Implant Agents,
Outplacement and Interim Management.
We are recruiting a Network Support Agent with a Native or excellent level of Dutch or German or Swiss German or French and a high level of English with experience in solving IT quires and incidents for all product group. Our client is International company with European shared service centre based in Barcelona.
As a Network Support Agent you will be working in the Front Office division and reporting to a team leader.
Your objective will be provide customer support to the clients of the company, following the established company procedures.
Your main responsibilities:
-Building up and managing a customer relationships
-Liaise with internal departments for problem solution
-Providing technical support
-Ensuring that records of work carried out are maintained accurately and on time, and disseminated as required
-Assisting the complaints team to resolve issues
-Handle incoming calls and do front office support as well as general administrative issues
-You will be in contact with national and international clients, and therefore will have to show excellent communication skills and great phone manners
Offer:
-competitive salary
-permanent contract
-lunch ticket
-private healthcare
-Opportunity to join a multinational company and growing operation
We are looking for a person with the following qualifications, experience and skills:
Qualifications
-Native or excellent level of Dutch or German or Swiss German or French
-High level of English is mandatory
-Industry recognised qualification in transmission, IP or voice networks or equivalent experience and training relevant to First Level Technician
Experience
-1 year of previous experience in technical support/IT helpdesk is required
-Experience working within a Technical role in a networking enviroment completing first level analysis and fault isolation
-Team and result oriented, with solid communication skills
-Good knowledge of internet based applications
-High level of MS Office products (Excel, Word, Outlook)
Skills
-Strong negotiation and customer service skills
-Logical/methodical approach to root cause finding
-Flexible approach and an ability to operate effectively with uncertainty and change
-Operates effectively in a highly complex matrix organisation
-Attention to detail and high level of accuracy
-Interpreting and presenting technical information in an format that is easy to understand
-Maintaining a high level of accuracy under pressure and deadlines
-Finding solutions in a timely manner
Barbora Juzova
[email protected]
+34 93 231.23.93
| Education Backgrounds: |
Software Engineering |
| Specialties: |
Telecommunications |
| Education Level: |
Postgraduate (Masters) |
| Experience: |
2 - 5 years |
| Languages spoken: |
Dutch French German |
| Job Location: | , Spain |
Type: Job
Deadline: 1st September 2013
Job reference (ID): 6480
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