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    Complaint Handling Consultant Job in Switzerland

    Pauwels Consulting staffs, manages and executes projects and we recruit top experts for leading companies in Engineering, Pharma and IT. How may we help you?

    Complaint Handling Consultant Job Description

    Pauwels Consulting is currently looking for a Complaint Handling Consultant for one of our pharmaceutical partners in Switzerland.


    The main responsibilities of the Complaint Handling Consultant are:

    • Contact and coordination point for market reports (complaints/ incidents)
    • Receiving, monitoring, handling, completing and evaluating the messages to ensure customer satisfaction in our markets
    • Maintaining and optimizing fine procedures for receiving, tracking, editing, enclosure and evaluation of messages
    • Collection and coordination center for messages
    • Ensure the documentation and their traceability
    • Ensuring customer care after detecting and classifying the messages
    • Organize and share information
    • The introduction of measures for the rapid transmission of a competent and technically well-founded statement
    • Introduction of correction, respectively. Prevention measures in cooperation with quality
    • Junction to Legal regarding reporting of cases of damage
    • Junction with the RM foundation regarding requested services
    • Create the analysis/ statistics and reports demonstrating the resulting improvement potential
    • Information point for all inquiries regarding market reports by PDC
    • Initiating and promoting the highest standards of ethics and compliance with the Code of Conduct and the Compliance Program
    • Report events to the competent authorities, in cooperation with RA
    • Support for the implementation of Field Actions

    Complaint Handling Consultant Job Requirements

    What does Pauwels Consulting require of the Complaint Handling Consultant:

    • Professional training plus minimum 5 years of experience and additional training (e.g., foremen, technicians, specialist degree) or college degree
    • Basic technical training and technical merchant or similar
    • Very good product knowledge and its application
    • In-depth knowledge of the medical device legislation/ vigilance
    • Resilience, decision-making ability
    • Communication skills, conflict resolution skills
    • Customer focus, planning ability
    • Assertiveness/ enforcement, teamplayer
    • Fluent in English; German is an advantage

    Complaint Handling Consultant Application Information

    What can you expect from Pauwels Consulting.
     
    A responsible position in a leading international company.
    Personal development opportunity’s through learning on the job and additional external trainings.
    You can expect a market oriented compensation, including a wide range of fringe benefits
     

    Please apply with your CV and cover letter by the 'apply' button below

    Complaint Handling Consultant Summary

    Education Backgrounds: Biomedical Science
    Business Engineering
    Healthcare Science
    Specialties: Compliance & security
    Management
    Pharmaceutics
    Process Management
    Sales / Communication
    Education Level: Undergraduate (Bachelors)
    Experience: 10 - 15 years
    2 - 5 years
    5 - 10 Years
    Languages spoken: English
    German
    Job Location: , Switzerland

    Apply

    Pauwels Consulting

    Gent, Belgium
    Gertjan Van Riet
    +32 9 324 70 80
    View Company Profile More Jobs with

    Type: Job

    Deadline: 21st October 2013

    Job reference (ID): 6550

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