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    Telecoms Service & Support Engineer f/m (Voice and Networking) Job in München, Germany

    Telecoms Service & Support Engineer f/m (Voice and Networking) Job Description

    The European Computer Telecoms Group (www.ect-telecoms.com), a leading provider of solutions to carriers and service providers worldwide, has an excellent opportunity for a Telecoms Service and Support Engineer to join their German sales and service subsidiary in Munich.
    Telecoms Service & Support Engineer f/m (Voice and Networking)
    Place: Munich, Germany
    Main Responsibilities:

    • Receive, manage and record help desk requests (support tickets)
    • Analyze and resolve helpdesk request and system errors (First-Level Support)
    • Management of tickets forwarded to second-level support, maintaining notes in the ticketing system and updating customers on progress of tickets through resolution
    • Direct field support (in person) for onsite installations in Germany and other countries.
    • After 6 months tenure, you will join 24/7/365 out-of-hours hotline support on a rotation basis

    Telecoms Service & Support Engineer f/m (Voice and Networking) Job Requirements

    Key Skills and Experience

    • Personable, team player, articulate with good phone manners
    • Telecom expertise: SIP, SS7, INAP
    • IP Networking
    • Internet & Web Server
    • Linux Red Hat administration
    • Oracle DB administration
    • Familiar with ITIL best practices.
    • German and English are a must.
    Education: Graduate level or a comparable education and job experience.
    Previous Experience: At least 2 years of professional experience in IT/ Telecoms support.
    Please include the job title in the subject line of your e-mail.
    Learn more about ECT under http://ect-telecoms.com/deu/
    • Annual salary commensurate with education and experience.
    • Variable yearly bonus for up to 30% of annual salary
    • Continuing education in cutting-edge telecommunications technology

    Telecoms Service & Support Engineer f/m (Voice and Networking) Application Information

    Please apply with your CV and cover letter by the 'apply' button below

    Remember - you found this opportunity on Qreer.com

    Telecoms Service & Support Engineer f/m (Voice and Networking) Summary

    Education Backgrounds: Software Engineering
    Specialties: Software Architecture
    Software Design
    Web design
    Education Level: Undergraduate (Bachelors)
    Postgraduate (Masters)
    Doctorate (PH.D)
    Experience: 10 - 15 years
    2 - 5 years
    5 - 10 Years
    Languages spoken: English
    Job Location: München, Germany
    Keywords: telecoms, service, support, engineer, voice, networking, sip, ss7, inap, ip, web server, itil


    ECT Vertriebs- und Servicegesellschaft mbH

    München, Germany
    Human Resources
    +49-89-55 29 47-0
    View Company Profile More Jobs with

    Type: Job

    Deadline: 14th March 2017

    Job reference (ID): 9200

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