IT Helpdesk Agent with High Level of German, English and Spanish Job in Barcelona , Spain

Talent Search People is an international recruitment agency based in Barcelona, Madrid and Lisbon.

We provide highly specialized recruitment services within our four areas of expertise: Finance, Sales, IT & E-Commerce and Native Speakers.

We offer recruitment services across Europe as well as other services such as Implant Agents, Outplacement and Interim Management.

IT Helpdesk Agent with High Level of German, English and Spanish Job Description

We are recruiting an IT Support Agent for a German multinational IT company in Barcelona. This person will be responsible for providing technical customer service. Proficient level of the following languages German,Spanish and English are required. Previous customer service and IT based experience will be valuable.

As an IT Support Agent, you will be working in the International Service Desk team and reporting to the Team Manager. This already established Service Desk provides B2B IT solutions services to end users of well-known multinational companies. The Service Desk is expanding and therefore offering exiting career opportunities. You will be part of an International team of 17 nationalities. 

Your main responsibilities will be:

-Provide excellent customer support
-Answering incoming customer calls and help clients with their IT technical issues
-Follow-up and solving IT incidents 
-Escalate incidents to level 2 when it's unable to resolve the issue via ticketing tool
-Responding to incoming emails
-Ensuring that service quality levels, meet with the expectations of the company


 

IT Helpdesk Agent with High Level of German, English and Spanish Job Requirements

We are looking for candidates with the following qualifications, experience and skills:

Qualifications

-Proficient level of German
-Good level of English and Spanish  

Experience

-At least 6 months of experience in customer service and an IT related position (helpdesk, technical support etc.) 

Skills

-High interest in IT environment
-Good understanding and problem solving skills 
-Excellent communication skills
-Flexibility regarding working schedule

-Starting date, as soon as possible
-Competitive salary (depending on experience) and salary increasing plan.
-Life Insurance, private healthcare, discounts on GYM and many more.
-Relocation package for non-residents of Barcelona
-Contract: 6+6+permanent
-Full-time job (40 hours). 
-Training provided
-International working environment and well connected workplace 
-The opportunity to be a part of a new huge project  with many career opportunities

IT Helpdesk Agent with High Level of German, English and Spanish Application Information

Info&Application: 

​Marco Baldassarre
[email protected]
(+34) 932310000 (164#)

IT Helpdesk Agent with High Level of German, English and Spanish Summary

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