ASML is one of the world’s leading manufacturers of chip-making equipment.
Our vision is to enable affordable microelectronics that improve the quality of life.
To achieve this, our mission is to invent, develop, manufacture and service advanced technology for high-tech lithography, metrology and software solutions for the semiconductor industry.
ASML's guiding principle is continuing Moore's Law towards ever smaller, cheaper, more powerful and energy-efficient semiconductors. This results in increasingly powerful and capable electronics that enable the world to progress within a multitude of fields, including healthcare, technology, communications, energy, mobility, and entertainment.
ASML - Customer Support, New Product Introduction Manager Job Description
The sector Customer Support (CS) is responsible for the maintenance of ASML systems on customer locations and supporting the customer in the use of these systems in his production process. Within CS the NPI (New Product Introduction) DUV & YS team is responsible for a number of Fulfillment and Continuous Improvement services:
Fulfillment
- CS NPI DUV Program, accountable for the Field Introduction of DUV program products
- Staffing of DUV & YS projects with project management competencies (PM/PL/SES)
- CS NPI Project Office, delivering project support services to (CS NPI) project
management team - CS Service Supplier Management, delivering contract management services between CS and external service delivery companies
Continuous Improvement - CS NPI Process. Ownership and improvements of the CS NPI process and CS NPI Toolbox for EUV, DUV and Apps projects
- CS NPI DUV Community (Apps & Eq't), the community is a world-wide learning, knowledge sharing and operational project/service alignment team
- CS NPI (DUV) Service Portfolio, capturing all NPI & NTR services delivered by the local NPI teams for the end-customer and/or BL
- CS Project Management Competency, providing the curriculum and new hire training
Job Description As the Group Lead New Product Introduction (NPI) Project Management you head a team of approximately 14 Project Manager and Project Leaders who are responsible for the worldwide introduction of new ASML DUV products (Systems, Upgrades/Options & Services)
Main responsibilities:- Team Management
- Manages and coaches the team members, delegates tasks/assignments, sets priorities together with the programs, solves problems and contributes to a productive working climate
- Ensure adequate organization and staffing to meet CS NPI program requirements
- Ensure proper execution of HRM policies and procedures, conduct employee appraisal
- Responsible for the quality of the team output
- Competence Management
- Assure that each team member develops him/herself in line with the individual and team mission
- Own the CS NPI Project Management competency (for all three business line CS project groups: EUV, DUV and YS) and drive continuous improvement in processes, tooling and way of working
- Ensure alignment with main stakeholders and define/maintain/improve OLA's (Operational level Agreements) with the
- Own and drive the CS Project Management competency and community
- Project Management
- Execute and delivers own project results to the organization (either DUV projects and/or Continuous Improvement projects)
Context of the positionThe Group Lead DUV New Product Introduction (NPI) Project Management reports to the Manager CS NPI DUV & YS (in Veldhoven)
ASML - Customer Support, New Product Introduction Manager Job Requirements
Master's degree (or Bachelor + relevant experience) in physics, electronics or mechanical engineering or business management (with relevant experience in a technical environment/industrial engineering)
Experience
Extensive line, project, change and/or service delivery management experience (10+ years) in a high-tech equipment industry
Personal skills
- Inspirational leader taking the team and stakeholders along
- Strong influencing skills: able to motivate, drive, steer and convince others at all levels of the organization (influencing without power)
- Creative, reduces ambiguity with a focus on customer requirements
- Strong consultative communication skills (multi-cultural and towards different levels)
- Solid line, project & change management skills
- Strong analytical skills and a technical background with a drive towards solutions delivered in time
- Capable of conceiving and maintaining ‘global' overview of many ongoing strategically important issues
Other InformationWillingness to travel internationally up to 30%Permanent position.
ASML - Customer Support, New Product Introduction Manager Application Information
Please apply with your CV and cover letter by the 'apply' button below
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ASML - Customer Support, New Product Introduction Manager Summary
| Education Backgrounds: |
Business Engineering
Electrical Engineering
Mechanical Engineering
|
| Specialties: |
Manufacturing
Project Engineering
Project Management
|
| Education Level: |
Undergraduate (Bachelors)
Postgraduate (Masters)
Doctorate (PH.D)
|
| Experience: |
10 - 15 years
5 - 10 Years
> 15 years
|
| Languages spoken: |
English
|
| Job Location: |
Veldhoven, Netherlands |
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