Customer Configuration Manager Job in Veldhoven, Netherlands

ASML is one of the world’s leading manufacturers of chip-making equipment.

Our vision is to enable affordable microelectronics that improve the quality of life. To achieve this, our mission is to invent, develop, manufacture and service advanced technology for high-tech lithography, metrology and software solutions for the semiconductor industry.

ASML's guiding principle is continuing Moore's Law towards ever smaller, cheaper, more powerful and energy-efficient semiconductors. This results in increasingly powerful and capable electronics that enable the world to progress within a multitude of fields, including healthcare, technology, communications, energy, mobility, and entertainment.

Working at ASML
We provide the world’s top chipmakers everything they need to create better performing, cheaper semiconductor chips. Simply put: we are an industry leader supporting industry leaders.

As such, you’ll be encouraged to bring your best ideas and act on them. You’ll have the freedom, trust, and support in your field to experiment and solve complex challenges. Things are rarely dull when you’re constantly breaking new ground.

But despite our fast-paced environment at the forefront of tech, we take your work-life balance and wellbeing seriously. A business is only as good as its employees.

So join us, and you’ll be a part of a global collaboration. One that promotes creativity, the inclusion of highly diverse teams, and an exciting and dynamic work environment. Join us, and you’ll be a part of progress.

Customer Configuration Manager Job Description

Introduction
Do you have a high interest in product configuration from a cross-sector perspective? Are you looking to be challenged by our most demanding customers? Then this is your opportunity to become Customer Configuration expert!
You will work in a multi-sector team on realizing full Customer Configuration compliancy in the design, manufacturing and service phase of our products.

Job Mission
Make a direct contribution to realize Customer Configuration compliant products for ASML’s key customers by controlling the customer configuration, and improving the internal processes to maintain Customer Configuration for products with increasing configuration complexity.

Job Description
You will report to the Project managers of the Configuration and Change Control team. In your daily work you will interface with other members of the Customer Configuration teams from Manufacturing, Service and Account Support, and with PDM’s, Project leads and designers in the Product development programs. Externally you will interface directly with technical and configuration experts from the customers.
W.r.t. the configuration as designed you will discuss proposed changes, assess the impact on the customers, prepare material for discussion with the customers, and if needed do the high level change introduction to the customers. 
Together with Manufacturing you will work on methods to assure the factory builds the tools compliant with the Customer configuration in both Hardware and Software.
Last but not least you will work together with Service on methods to assure that tools in the field will stay compliant to the Customer Configurations, taking both service and upgrade actions into account.
While working on maintaining the customer required configuration you will continuously monitor the Customer Configuration process, and propose structural improvements for issues found during production and service phase.
On a regular basis you will also interface with other members of the Account teams for internal alignment and on Customer Configuration activities for future platforms.

Other information
At ASML you will get a career, not just a job. We strive to reward employees
competitively and provide coaching, training and personal career development
programs. Flexibility, enthusiasm, ambition and customer-orientation are
essential criteria for any career path. If you meet these criteria, then there
will be a world of opportunities open to you. Working at ASML means you're
prepared to commit to everything you do, down to the nanometer.   

Our culture
At ASML you’ll get the freedom to explore, develop and share your thoughts. You
will be working with a global network of peers. Our multicultural environment
brings the whole world together in one place. We care about tolerance and
diversity. A lot of attention is paid to vitality and working environment. You
can assert your talent in one of the ASML sporting teams. Or be part of our
communities like Young ASML, Woman@ASML or Seniors@ASML.   

Compensation
and benefits High-quality people are a key asset to our company. To recognize
that, we offer highly competitive compensation and benefits packages to attract
and retain the very best people and let them share in the success that they
build:  
·       13th month payment 
·       8% holiday allowance 
·       Profit sharing 
·       Share purchase, with 20% premium 
·       Reimbursement of external study 
·       Collective health insurance plan 
·       Pension scheme 
·       Commuting allowance 
·       Relocation expense reimbursement 
·       40 days off: 27 vacation days and 13 ADV days (reduction of working hours)
 

Customer Configuration Manager Job Requirements

Education
Bachelor or Master’s degree in a technical discipline.

Experience
-At least 5 years in a technical high-tech environment. 
-Experience in new product development is desirable.

Personal skills
-Result driven
-Problem solver
-Persistent
-Ability to influence others without power 
-Good communicator in English (spoken and written)
-A solid team-player that can also take initiative and share knowledge.

Customer Configuration Manager Summary

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