Global Customer Support Expertise @ ASML Job in Veldhoven, Netherlands

ASML is an innovation leader in the semiconductor industry. We provide chipmakers with everything they need – hardware, software and services – to mass produce patterns on silicon through lithography.

Global Customer Support Expertise @ ASML Job Description

What do we do at Customer Support?
Are you looking for a challenge that has technical complexity? Are you willing to focus om optimizing customer performance? Do you have the required strong interpersonal skills to connect on every level and to influence without power? Then a role within our Customer Support organization could be the right spot for you!

After a system (EUV or DUV machine) is shipped to a customer abroad, the real ‘magic’ begins. Thousands of our engineers worldwide are dedicated to a simple goal: making sure that the lithography systems at our customers’ sites are running smoothly, 24/7. That makes Customer Support (CS) vital to our success. Unlike many customer service departments at other companies, having a technical background is a necessity at ASML Customer Support, because our technology is often so advanced that our employees may be the only ones who understand it and know how to use it.

We have different areas of expertise and multiple opportunities for junior, mid-level and senior candidates.

We can roughly divide Customer Support into these 4 areas of expertise:

• Field Service Engineering
• Customer Support Competence Engineering
• Customer Support Expertise
• Management Customer Support

Global Customer Support Expertise @ ASML Job Requirements

Education and experience
Within these areas we are looking for candidates with a variety of backgrounds, like: Engineering, Project Management, Data Science, Management Leadership, Service Management & Operations, Physics / Science, Business Architecture and more. Minimum a Bachelor’s Degree is required for most positions.

Skills
Working at the cutting edge of tech, you’ll always have new challenges and new problems to solve – and working together is the only way to do that. You won’t work in a silo. Instead, you’ll be part of a creative, dynamic work environment where you’ll collaborate with supportive colleagues. There is always space for creative and unique points of view. You’ll have the flexibility and trust to choose how best to tackle tasks and solve problems.

To thrive in this job, you’ll need the following skills:

• Excellent communication skills;
• High level of interpersonal and organizational sensitivity;
• Empathy, ability to “read” people: understand values and motives that drive behavior;
• Excellent ability to thrive in a multi-cultural environment with a global footprint;
• Seniority, in interpersonal sense and business knowledge;
• Ability to work from a broad scope, integrating people, processes, capabilities, technologies, and the details at the same time;
• Goal oriented, is motivated by realizing goals and by implementing effective change rather than personal acknowledgement;
• Ability to create and maintain a large trusted network on all levels of the organization;
• Able to convince, inspire and motivate people;
• Able to cooperate with people of different departments and levels within the ASML organization;
• Self-starter with drive, enthusiasm and persistence.

• Read our labor conditions here: https://bit.ly/ArbeidsvoorwaardenASML, and our development opportunities: https://bit.ly/ASMLontwikkelingsmogelijkheden
• A unique and challenging job within Customer Support at ASML;
• A work environment with an open culture and focus on results;
• Many opportunities for career growth worldwide;
• Courses and continuous training to develop your skills.

Global Customer Support Expertise @ ASML Application Information

How to proceed from here?
Need to know more about applying for a job at ASML? Are you interested? Apply right now at ASML! Your application on this vacancy will be treated as an open application. Our recruiters will screen your CV, and if we see a match, we will link your profile with a suitable and challenging position at ASML. We will be in contact with you as soon as possible!

Want to know more about applying for a job at ASML? Read our frequently asked questions at https://www.asml.com/en/careers#FAQ

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Global Customer Support Expertise @ ASML Summary

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