NPI Service Manager Job in Veghel, Netherlands

A challenging role with Vanderlande will help you to develop your career and satisfy your ambitions. We are the global leaders for value-added logistic process automation at airports and in the parcel market, as well as a leading supplier of process automation solutions for warehouses. Our systems are operational at more than 600 airports – including 14 of the world’s top 20 – the world’s leading parcel companies, and 12 of Europe’s top 20 e-commerce companies.

Established in 1949, Vanderlande employs more than 4,500 people in more than 100 countries, all committed to moving our customers’ businesses forward. Our unique capabilities include integrating hardware, software and services into tailor-made solutions. The result is a distinctive track record in innovation, reliability and partnership. Our global presence provides an unrivalled 100 site-based teams, who ensure that our customers enjoy an optimum level of performance, 24/7.

Through building strong relationships – as well as enjoying our work and a more varied social life – the focus at Vanderlande is on the freedom to express ourselves while being trusted to deliver on every level. This is one of the key criteria on which Vanderlande has been assessed to become the number one Best Employer in The Netherlands for 2016.

If you’re ambitious and would like your career path to lead you to the fast-moving world of Vanderlande, then please contact us to set these challenges in motion.

Vanderlande – challenges in motion

NPI Service Manager Job Description

NPI Service Manager

Your department
The Service Product Management department is part of Global Operations. As such it contributes to our Life-cycle Services proposition which accounts for more than 20% of the total sales at Vanderlande. The department Service Product Management advises on the life-cycle of our products (Market Leading Concepts, Functional Modules) and customer installed base. The team manages the product service requirements and prepares the Life Cycle Services organization for effective and efficient execution of life-cycle services. Next to that, the department monitors the performance of the products in the customer installed base and uses these insights to advise on product improvements.

Your tasks/responsibilities
Responsible for the entire service life-cycle of Procured Equipment applied within Vanderlande Material Handling Solutions:

• Represents Life Cycle Services (LCS) and seamlessly cooperates with the Sourcing department to ensure procured products are in line with the Services strategy and requirements
• Introduces new procured products and/or updates/improvements to the Service organization; acts as the key service contact person for his/her procured product(s)
• Monitors performance of his/her procured products in the installed base and defines actions to improve where necessary and to improve Services CM
• Anticipates on EoS and EoTS issues and together with Customer Centers defines upgrade paths to be productized and sold towards the customers 

• Creates, aligns and updates on regular basis a service product plan in order to:
  • Prepare the Customer Centers and Life Cycle Services to introduce the new product and supports to minimize risks and realize profitable services
  • Monitor product field performance and quality, initiates corrective actions when required and identifies opportunities.
  • Manage EoS / EoTS aspects during product life-cycle
• Manage and improve product/system life-cycle management

NPI Service Manager Job Requirements

Your profile

• Academic educational level Mechanical Engineering/Electronic Engineering/Industrial Engineering with technical background
• 5 - 10 years of experience in international Supply Chain or Service environment, with a proven track record of embedding sourced products in a service organization
• Analytical and communicative
• Capable to inspire teams, stake-holders, etc.
• Strong influencer
• Adaptability and work under pressure
• Business attitude, familiar with B2B
• Focus on a ‘customer-first’ approach
• Goal oriented and success driven
• Acts as a team player

NPI Service Manager Application Information

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NPI Service Manager Summary

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