A challenging role with Vanderlande will help you to develop your career and satisfy your ambitions. We are the global leaders for value-added logistic process automation at airports and in the parcel market, as well as a leading supplier of process automation solutions for warehouses. Our systems are operational at more than 600 airports – including 14 of the world’s top 20 – the world’s leading parcel companies, and 12 of Europe’s top 20 e-commerce companies.
Established in 1949, Vanderlande employs more than 4,500 people in more than 100 countries, all committed to moving our customers’ businesses forward. Our unique capabilities include integrating hardware, software and services into tailor-made solutions. The result is a distinctive track record in innovation, reliability and partnership. Our global presence provides an unrivalled 100 site-based teams, who ensure that our customers enjoy an optimum level of performance, 24/7.
Through building strong relationships – as well as enjoying our work and a more varied social life – the focus at Vanderlande is on the freedom to express ourselves while being trusted to deliver on every level. This is one of the key criteria on which Vanderlande has been assessed to become the number one Best Employer in The Netherlands for 2016.
If you’re ambitious and would like your career path to lead you to the fast-moving world of Vanderlande, then please contact us to set these challenges in motion.
Vanderlande – challenges in motion
Internship: Global Service Desk - options for students
Assignment type: Internship
Start date: As soon as possible
Assignment duration: 6 months
Educational level: MBO
Desired study: Mechanical/Mechatronics/Electrical
Language: Dutch and English
Description of the department
The 1st Line Service Desk at Vanderlande Industries is providing a hotline service to its customers. Customer calls are being handled and dispatched to 2nd Line using the standardized ITIL processes Incident, Problem, Change via the ticketing tool DOS Maximo. There are 22 Service Desk engineers working 24/7 in shifts at an office location in Veghel. During day time approximately 5 SD engineers are in the office at the same time.
Description of the assignment
In front of the room a big video wall is installed with the purpose to visualize the status of our service. The video wall is supplied by NEC and called Hiperwall. Setup is 2 screens high and 4 screens wide.
The status of our service can be expressed in Key Performance Indicators on a dashboard (number of open incidents, number of delayed incidents, number of high priority incidents, handled phone calls (number of missed calls, number of answered calls, and so on)).
The primary purpose of the dashboard is to be in control and to have background insights on decision making. Every shift is led by a Shift Supervisor, who is responsible for daily operations. Additionally we can use the Hiperwall to connect to CCTV streams on customer locations. It would be great if this can be utilized as add-on of our hotline service.
The maturity of our video wall is low. In the first phase of this assignment, we would like to have a proposal how we can increase the functionality and gain a better look and feel of our Hiperwall. The proposal should contain a detailed solution (including design, functionality, interfaces, cost) and an implementation plan.
The second phase of this assignment is about implementing an agreed solution. You will discuss the assignment with the manager of the 1st Line Service Desk and you will be supported by a Service Desk engineer from the Front Office. The working hours are during normal business hours.
• Good communication skills;
• Service mindset;
• Possibly: knowledge of ITIL method
Are you in for this challenge? Please fill out the application form and upload your resume and cover letter. For more information, contact us by e-mail: email@example.com.
Please apply with your CV and cover letter by the 'apply' button below
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0 - 2 years
2 - 5 years
|Job Location:||Veghel, Netherlands|