Data Center Technician Job in Howald, Luxembourg

As an international IT services company, we've worked hard for 20 years to understand the issues that keep our customers awake at night and to create the answers that make their lives a little easier.

Our approach is to build a realistic picture of where you are today, identify what you want to achieve - and then help you deliver it as rapidly as possible. So you see the benefits of your investment in weeks, not months or years. How do we do this? By working alongside you as a partner, not just a supplier. By employing talented people with rare skills and enormous experience. And by protecting your bottom line as if it were our own.

We call it the Halian Way - in our view, it's simply a better way of working.

Data Center Technician Job Description

• Uses the JIRA ticketing tool to report, follow and eventually escalated incidents of all allocated tasks,
• Supports the availability of infrastructure equipment for IT services in terms of : electricity, cooling, connectivity and security,
• Analyses risk and evaluate impacts of technical incident occurring in the data centres on IT equipment and services,
• Controls and documents the connections (power cabling and cabinet breakers),
• Sustains and monitors: the internal and external technical guidelines, work in progress with our standards, access requests and technical inventory
• Provides support and helps to take decisions together with the team leader,
• Write technical reports, provide regular operational reporting
• Cooperate in projects and control the hardware installation in regards of the manufacturer best practice,
• Tracks and follows resolution of incidents,
• Manages the stock of the cabling furniture.

Data Center Technician Job Requirements

• General IT infrastructure equipment knowledge
• Network Wiring, electricity, cooling and fire detection knowledge
• Inventory and lifecycle management
• Standard user knowledge of MS Office suite (word, Excel, power point, Visio…)
• Standard usage of ticketing tool
• Understanding project scheduling and managing tools (Microsoft Project or other equivalent tool)
• Standard user knowledge of a monitoring tool (SNMP or equivalent tool)
• Knowledge of Raritan dcTrack is considered as an advantage
• ITIL Foundation certification (at least V2.0)
• Languages : English B2 (Mandatory) and French B2 (Advantage)
• Equivalence in years of experience in IT: 2 / 5
• Experience required in a similar position, domain and environment: 2

Data Center Technician Application Information

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Data Center Technician Summary

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