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    Technical Support Engineer Job in Krakow, Poland

    Technical Support Engineer Job Description

    About the Position:

    Be a part of a fast-paced, versatile and passionate customer support team at a fast growth, high-energy SaaSsolutions' company. If you're passionate about helping others, want to grow your technical skills and enjoyworking with a smart, tight knit team this role is for you.


    • Communicate via phone, and email to assist customers in effectively using Archer's products
    • Provide technical support for requests relating to hosted applications, mobile solutions
    • Document procedures utilized when identifying/resolving client issues in our Salesforce CRM database
    • Create customer facing knowledge base articles to help promote quick customer resolution
    • Maintain internal support lab equipment for testing and qualifying client systems.
    • Work directly with the Professional Services Team to transition customers from implementation toongoing support
    • Work with development team in validation of product releases

    Technical Support Engineer Job Requirements

    Experience and Skills Requirements:

    • Very Good English verbal and written communication skills
    • 1-2 years previous experience in a technical support or customer service role
    • Exceptional written and verbal communication. Excellent phone mannerism
    • Strong organizational skills: the ability to juggle multiple tasks and responsibilities
    • Excellent understanding of the technical fundamentals of the Internet
    • Strong understanding of SQL and Ability to read logs
    • Clear sense of integrity, work ethic and a sincere passion in helping customers solve technical issues
    • Experience working with hosted applications is a plus
    • Experience with case ticketing systems is a plus
    We look forward to you joining our team! To apply, send your resume with the subject:‘Technical Support Engineer' Please kindly note we will only contact chosen candidates.

    Technical Support Engineer Application Information

    Please apply with your CV and cover letter by the 'apply' button below.

    Technical Support Engineer Summary

    Education Backgrounds: Business Engineering
    Software Engineering
    Specialties: Programming
    Sales / Communication
    Software Architecture
    Software Design
    Education Level: Undergraduate (Bachelors)
    Postgraduate (Masters)
    Experience: 0 - 2 years
    Languages spoken: English
    Job Location: Krakow, Poland


    iLoop Mobile, Inc. S.A.

    Krakow, Poland
    HR Department
    + 48 (12) 622 44 01
    View Company Profile More Jobs with

    Type: Job

    Deadline: 13th January 2017

    Job reference (ID): 6079

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