Technical Support Engineer (fluent in English and German) Dort Job in Dortmund , Germany

e-Spirit is a leader in enabling companies to unlock the value of digital content and transform the way they communicate with customers and employees. Using the FirstSpirit content management system, organizations can orchestrate digital experiences by connecting people, systems and applications to the centralized, real-time data assets and information necessary to publish content with total accuracy and relevancy across all channels and devices.

Founded in 1999, e-Spirit operates in 16 locations in Europe and the United States. Clients include L’Oréal Luxe, Commerzbank, Nintendo, Airbus, BASF, Bosch, Geberit, Olympus, Media-Saturn and thyssenkrupp and many more.

Companies from all industries turn to FirstSpirit to create a superior, seamless, and content-driven customer experience, mastering digital transformation.

Technical Support Engineer (fluent in English and German) Dort Job Description

How you´ll make a difference:
As a Technical Support Consultant your role is to analyse and solve complex customer requests and deliver a compelling experience that our customers remember. With your fluent English and German skills you will mix with our international customer base, developers, testers and other support professionals as you own, track and resolve support incidents. Presently located in Germany you will be working according to an EST time zone in order to suit our US customers´ work week.
What you´ll be doing:

• Soundly analysing and resolving complex customer requests or directing to appropriate team for resolution
• Reproducing and clarifying issues within a highly complex technical context
• Troubleshooting, identifying and resolving complex customer problems using technical documentation, extensive knowledge and experience
• Interacting with colleagues to resolve customer issues effectively and timely, keeping customers updated on the status of all open requests
• Liaising with our R&D and QA teams teams to ensure that software quality is improving based on analysis of issues logged by customers
• Sharing your knowledge and expertise with our Professional Services and R&D teams

Technical Support Engineer (fluent in English and German) Dort Job Requirements

Your skills:

• Degree from a college or university
• Preferably native English speaker with near native German skills or vice versa
• Solid and broad knowledge of various areas such as data bases, operating systems, programming (Java), scripting, web content management and web technologies
• Proven experience trouble-shooting and resolving complex technical issues
• Demonstrated ability to operate as part of a team, with a commitment to ongoing team improvement
• Strong written and verbal communication skills
• Ability to confidently deal with challenging people and situations
• Exceptional customer service skills while setting high quality standards

Technical Support Engineer (fluent in English and German) Dort Application Information

A few reasons to get excited about e-Spirit AG:

• Opportunity to be part of a globally expanding organisation
• Great colleagues - some of the most clever people in our industry - notable customers and challenging tasks you can manage with a high level of creativity and latitude
• Appreciation of your ideas and expertise
• A highly innovative product, that fascinates its users and represents a daily inspiration within our organisation
• Thorough onboarding and development opportunities in our team

Technical Support Engineer (fluent in English and German) Dort Summary

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